Front Desk & Member Experience Coordinator

D1 Training North Shore Front Desk Position

At D1 Training North Shore, the front desk is the heartbeat of the facility. You're not just checking people in you're setting the tone, building relationships, and making sure every member walks out feeling like they belong here. We train youth athletes, adults, and competitive teams. Our coaches are serious about results. We need someone at the front who matches that energy and takes just as much pride in the experience as the coaches do on the floor. If you're the kind of person who remembers names, moves fast, and genuinely enjoys being around motivated people keep reading.

What You'll Actually Be Doing

Member Experience

• Greet members by name and make them feel like regulars from day one
• Manage check-ins and keep class flow smooth during busy windows
• Be the go-to person for questions, concerns, and first impressions

Front Desk Operations

• Process memberships, transactions, and retail sales
• Handle incoming calls and inquiries quickly and professionally
• Manage scheduling, appointment confirmations, and daily organization

Social Media & Content

• Capture real moments workouts, wins, behind-the-scenes energy
• Post to Instagram and other platforms to keep our community engaged
• Help tell the story of what D1 North Shore looks like from the inside

Facility Standards

• Keep the lobby, turf, and common areas clean and guest-ready at all times
• Restock drinks, snacks, and merchandise
• Support opening and closing procedures

Who We're Looking For

You don't need a fitness certification or a background in sales. But you do need to show up on time, bring energy, and care about doing the job right. The best fit for this role is someone who:

• Is naturally good with people and comfortable starting conversations
• Stays organized and calm when multiple things are happening at once
• Takes ownership if something needs to be done, you do it without being asked
• Is coachable and open to feedback
• Has a genuine interest in fitness, sports, or athletic performance (big plus, not a requirement)

Schedule

This is a part-time role built around our peak hours afternoons, evenings, and Saturday mornings.

• Monday through Thursday: 3:45 PM 7:45 PM
• Saturday: 8:00 AM 12:00 PM
• Approximately 1520 hours per week

Consistency matters here. Reliable availability is non-negotiable.

Compensation & Perks

• $18 per hour
• Full D1 Training membership train for free on your own time
• A genuinely fun place to work with coaches and members who take their goals seriously
• Real opportunity to grow with the business as we scale