Service Advisor

Job Description

Job Description

Elk Grove Power Sports is seeking a motivated and customer-focused Service Advisor to join our team in Elk Grove, CA. In this role, you will be the key point of contact between our service department and customers, ensuring a seamless and positive experience.

Responsibilities

• Greet customers promptly and professionally, assessing their service needs.
• Provide accurate estimates for repairs and maintenance services.
• Schedule service appointments and coordinate with the technicians.
• Communicate service updates and recommendations clearly to customers.
• Maintain detailed records of service orders and customer interactions.
• Ensure customer satisfaction and resolve any service-related issues.

Requirements

• Previous experience as a Service Advisor or similar customer service role preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a fast-paced work environment.
• Basic knowledge of power sports vehicles is a plus.
• Proficient with computers and scheduling software.
• Reliable and professional with a customer-first approach.

Benefits

• Competitive hourly wage of $20.00 - $30.00, paid weekly plus commission.
• Opportunity to work with a passionate and supportive team.
• Hands-on experience in the powersports industry.
• Employee discounts and other perks.

About the Company

Elk Grove Power Sports is a premier powersports dealership located in Elk Grove, CA. We pride ourselves on delivering exceptional service and quality products to our community. Join our team and contribute to a company that values integrity, teamwork, and customer satisfaction.

We achieve this by employing people who understand innovative products and premium service.

  As a Service Advisor, you’ll be at the forefront of the Motorcycle Industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment.

Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.

Responsibilities will include:

• Making appointments, processing repair orders, quotes and invoices

• Providing customer support via phone and face-to-face at the dealership

• Qualifying customer problems and logging them for technicians to review

• Ensuring customer approval for all remedial work to be carried out

• Promoting our range of vehicle parts and accessories

• Internal coordination of service work to adhere to commitments made to customers

• Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle

About you:

Highly motivated with a competitive edge, you enjoy going the extra mile for your customers, and thrive on being a part of a team.  You will be a problem solver with a passion for the industry.

Specific skills required:

• Prior experience as a service advisor or service writer preferred!

• Candidates MUST possess above-average phone and communication skills

• Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on products and services

• Excellent follow-up and follow-through skills to ensure client satisfaction

• Must have the ability to communicate technical information in non-technical terms to clients

• Ability to evolve and adapt to changing business needs

Salary and benefits:

This role will give you the opportunity to work for one of the world’s leading luxury brands, and to deal with customers from a wide range of backgrounds.  In return, we offer:

• Hourly wage plus commission-based income based on your abilities

• Ongoing comprehensive training both online and in-person to help you grow

• Great benefits package including insurance, vacation, and retirement

• Fun environment!