Supervisor Customer Service & Quotation

IMCO Carbide Tool Inc.

Job Description
Job Description
SUPERVISORCUSTOMER SERVICE & QUOTATIONFull-Time | Perrysburg, OhioLead Customer Excellence at IMCO. We are seeking a customer-focused leader who thrives on building relationships, solving challenges, and developing high-performing teams. This role oversees our customer service team and quotation process while helping deliver an exceptional customer experience.Why Join IMCO?Opportunity to lead a critical customer-facing teamCollaborative and supportive work environmentStable manufacturing organization with a strong reputation for qualityProfessional growth and leadership development opportunitiesDirect impact on customer satisfaction and business successWhat You Will DoLead, coach, and develop the customer service teamManage the quotation preparation, review, and delivery processHandle escalated customer inquiries and complaintsDevelop and improve customer service proceduresCoordinate with Sales, Production, and other departmentsMonitor performance metrics and identify improvement opportunitiesMaintain CRM and ERP customer dataPrepare reports for management reviewWhat We Are Looking ForHigh School Diploma or GEDExperience as a Customer Service Supervisor, Quotation Supervisor, or similar roleStrong understanding of customer service principlesExcellent communication and interpersonal skillsAbility to manage and motivate a teamStrong organizational and multitasking abilitiesExperience with CRM and customer service softwareWage and ScheduleWe have a position available on the following shift, with a minimum base rate of $20.00/hour.8:00 AM - 5:00 PM, Monday - FridayApply TodayJoin a company that values teamwork, customer relationships, quality, and continuous improvement. If you are ready to lead and make an impact, we encourage you to apply.IMCO Carbide Tool Inc. is an Equal Opportunity Employer.

Vacancy posted 4 days ago

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