Program Manager Non Tech 5

Aquent is partnering with a leading global technology company at the forefront of digital innovation. This organization is dedicated to empowering businesses and individuals worldwide through groundbreaking software, services, and devices. With a mission to help every person and every organization on the planet achieve more, our client is transforming industries and shaping the future of technology. Are you a highly organized and proactive program or project manager ready to make a significant impact? We are seeking a talented individual to become the operational backbone of a pivotal team focused on enhancing customer experiences and driving commercial growth for critical digital solutions. In this role, you will be instrumental in creating clarity, streamlining processes, and enabling a team of experts to focus on innovation and measurable business outcomes. Your contributions will directly accelerate acquisition, strengthen customer health, drive growth, and improve retention across digital channels, playing a crucial part in the company’s success. Key Responsibilities Establish and maintain robust rhythm-of-business governance frameworks. Develop and manage comprehensive milestone tracking, workback schedules, and cross-functional dependency mapping. Deliver operational insights, risk assessments, and strategic recommendations to leadership. Create and implement process clarity frameworks and operational models. Design and maintain decision tracking structures and project governance mechanisms. Manage weekly web and analytics intake processes across multiple teams, ensuring timely entry of project requests and required inputs. Support prioritization processes and coordinate meetings for request review and elevation. Manage follow-up and post-meeting communications to ensure alignment. Plan and organize weekly team meetings and overall Rhythm of Business (ROB). Develop frameworks for areas such as web project tracking. Automate recurring team processes to improve consistency in communications and presentations. Design and implement cross-team workflow and alignment structures. Establish clear ownership models and handoff protocols. Develop facilitation frameworks for effective working sessions. Define and socialize team collaboration patterns, communication standards, and engagement expectations. Create launch emails, launch templates, meeting-note templates, and other recurring communications. Design structure and cadence for project reviews, strategic forums, and initiative check-ins, synthesizing inputs into actionable summaries. Create and maintain workback schedules, standardized templates, and centralized initiative tracking systems. Synthesize inputs from multiple stakeholders and data sources into actionable insights. Provide program management support for team health initiatives. Conduct impact analysis on transitions and support change-impact programs during reorganizations and role transitions. Identify risks and friction points, recommending steps for operational readiness. Build onboarding guides and ramp plans for new team members, facilitating knowledge transfer. Develop leadership decks, slide libraries, launch communications drafts, and team materials. Coordinate productivity and dashboard initiatives (for example, building team launch email templates and corresponding skill automation). Must-Have Qualifications 8-10 years of experience in program management, business operations, or team operations, ideally supporting a marketing, eCommerce, or product organization. Proven experience running a rhythm of business for a leader and a team of 8–15+ people. Expert proficiency with widely-used productivity suites, including presentation software (for leadership-quality decks), spreadsheet applications (for trackers), word processing, email, team collaboration platforms, and shared document systems (e.g., PowerPoint, Excel, Word, Outlook, Teams, SharePoint/Lists, Loop, Planner). Strong written communication skills, capable of producing concise agendas, recaps, and action items for senior audiences. Experience managing intake and prioritization processes with multiple stakeholders and hard deadlines. Availability to align with core team working hours for end-of-day coverage. Demonstrated ability to learn and understand new businesses quickly, with a high level of business acumen. Strong pattern recognition and the ability to connect disparate information, drawing on previous experiences to navigate new situations. Strong communication skills and a willingness to learn new tools, including AI/automation tools. Comfort working with a high degree of ambiguity, shifting deadlines, changing priorities, and situations where not all details may be initially available. Nice-to-Have Qualifications Experience working with large technology companies. Familiarity with digital marketing, eCommerce, web operations, and analytics (including Power BI dashboards, analytics intake, and business requirements documentation). Hands-on experience with Microsoft 365 Copilot or other AI tools to automate routine work. Experience supporting organizational change, reorganizations, and onboarding programs. Project management certification (PMP, CAPM) or Agile certification. Diverse range of experience across different businesses and project/program or stakeholder-management capacities. Experience supporting various types of teams and businesses. #J-18808-Ljbffr Aquent