Desktop Support Engineer

Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace Your role at Clorox: As the Service Desk and Diamond Bar Manager, you will lead a high-performing team responsible for delivering exceptional end-user support across the enterprise. This role is pivotal in shaping the user experience by ensuring timely, effective, and empathetic resolution of issues and service requests. You will oversee both centralized Service Desk operations and onsite Diamond Bar Services, driving operational excellence, continuous improvement, and customer satisfaction. This is a leadership role that blends technical oversight, team development, and strategic service delivery. You will collaborate closely with cross-functional teams, partners, and business stakeholders to ensure that support services are aligned with organizational goals and end user needs. In this role, you will: Key Responsibilities 1. End-User Experience & Service Delivery Champion an experience-led mindset across all support channels (ticket, chat, email, walk-up). Ensure consistent, high-quality resolution of incidents and requests in alignment with SLAs and KPIs. Own the escalation process and act as the final point of accountability for unresolved issues. Monitor service trends and proactively address recurring problems through root cause analysis and process improvements. 2. Team Leadership & Development Lead and mentor a geographically distributed team of Service Desk agents and Diamond Bar technicians. Foster a culture of empathy, accountability, and continuous learning. 3. Operational Excellence Oversee daily operations of 24/7 Service Desk and Diamond Bar, including shift planning and workload balancing. Manage partner relationships and hold third-party providers accountable for service quality and SLAs. Conduct random audits and service task list reviews to ensure compliance and identify vulnerabilities. 4. Reporting & Continuous Improvement Maintain accurate documentation of support processes, escalation paths, and knowledge articles. Generate regular reports on performance, trends, and improvement initiatives. Drive continuous service improvement through feedback loops and innovation. What we look for: Qualifications Education: Bachelor’s degree in information technology, computer science, or related field. Experience: 4–7 years of experience in IT support or end-user services, including team leadership. Proven track record managing Service Desk and/or Deskside teams in a multi-site or global environment. Experience with ITSM tools (e.g., ServiceNow), SLA management, and incident/request workflows. Skills: Strong communication and interpersonal skills. Excellent problem-solving and analytical abilities. Familiarity with ITIL practices and change management. Ability to manage budgets and forecast resource needs. Bilingual capabilities (English/Spanish) preferred for global support contexts Workplace type: Onsite Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more. [U.S.]Additional Information: At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more. We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area. –Zone A: $88,700 - $165,900 –Zone B: $81,300 - $152,100 –Zone C: $73,900 - $138,300 All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process. This job is also eligible for participation in Clorox’s incentive plans, subject to the terms of the applicable plan documents and policies. Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times. To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes. Who we are. We champion people to be well and thrive every single day. We’re proud to be in every corner of homes, schools, and offices—making daily life simpler and easier through our beloved brands. Working with us, you’ll join a team of passionate problem solvers and relentless innovators fueled by curiosity, growth, and progress. We relish taking on new, interesting challenges that allow our people to collaborate and thrive at work. And most importantly, we care about each other as multifaceted, whole humans. Join us as we reimagine what’s possible and work with purpose to make a difference in the world. This is the place where doing the right thing matters. Doing the right thing is the compass that guides every decision we make—and we’re proud to be globally recognized and awarded for our continuous corporate responsibility efforts. Clorox is a signatory of the United Nations Global Compact and the Ellen MacArthur Foundation's New Plastics Economy Global Commitment. The Clorox Company and its Foundation prioritize giving back to the communities we call home and contribute millions annually in combined cash grants, product donations, and cause-marketing. For more information, visit TheCloroxCompany.com and follow us on social media at @CloroxCo. Our commitment to diversity, inclusion, and equal employment opportunity. We seek out and celebrate diverse backgrounds and experiences. We’re always looking for fresh perspectives, a desire to bring your best, and a nonstop drive to keep growing and learning. Learn more about our Inclusion, Diversity, Equity, and Allyship (IDEA) journey here. The Clorox Company and its subsidiaries are an EEO/AA/Minorities/Women/LGBT/Protected Veteran/Disabled employer. Learn more at Equal Employment Opportunity is the Law. Clorox is committed to providing reasonable accommodations for qualified applicants with disabilities and disabled veterans during the hiring and interview process. If you need assistance or accommodations due to a disability, please contact us at View email address on click.appcast.io. Please note: this inbox is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions/application statuses.