Operations Manager

Summary: The Operations Manager is responsible for the direct management of supervisors within their assigned department or area and provides leadership, coaching, and training to team members. This role oversees the day-to-day functionality and performance of the assigned area, ensuring appropriate staffing, operational readiness, and the effective execution of the daily workload. The Operations Manager is accountable for maintaining productivity, quality, safety, and service standards within their area of responsibility.

Work Hours: Monday to Friday from 07:00 AM to 05:30 PM, 2 Saturday(s) a month from 07:00 AM to 12:00 PM


Seniority Level: Mid-Senior Level


Employment Type: Full-time


To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Responsible for assuring all areas of focus are properly staffed to execute varied work volume, manage flow of orders to the floor to optimize operation for warehouse employees in a 550,000 square foot facility.
• Develop, maintain and manage facility quality process.
• Ensure on-time shipping performance; work closely with supervisors and managers to ensure receipts and shipments meet standards.
• Manage daily/weekly/monthly quality and productivity reporting.
• Supervise realignment activities to ensure maximum optimization of the facility.
• Manage operational activities to ensure DC layout and continuous improvement activities support goals of the operation.
• Provide direct supervision to the shift supervisors. Hold them accountable for their performance and the performance of their teams.
• Provide leadership, training, and supervision to the team members.
• Continuously work towards increasing the leadership capability of the team and drives professional growth.
• Responsible for all facility/equipment maintenance and supplies.
• Responsible for maintaining a safe working environment and overseeing safety compliance.
• Responsible for daily Cycle Counts, Research, Root Cause Analysis, Findings, and Developing Solutions to improve overall health of Warehouse Inventory.
• Responsible for Annual Physical Inventory from coordination, execution, and process improvement standpoint.
• Responsible for extra duties as assigned, which may include overseeing Slabs Team.
• Responsible for multiple shift operation.

Additionally the candidate must meet the following Education and/or Experience requirements:

• Must have a minimum of 5 years of supervisory/management experience.
• Must have supervised at least 15+ team members.
• Must have 5 years of Distribution Center Operations experience.
• Lean Manufacturing principles highly desired.
• Proficient in MS Office Suite - Word, Excel, Access and PowerPoint.
• Related industry experience; natural stone, tile or hard flooring industries preferred.
• Capable of presenting operational data to the business and leadership team.
• Demonstrated ability to drive cultural change while improving efficiencies and processes. Ability to adapt quickly to changing business needs.
• Strong knowledge and understanding of Distribution and Warehouse Management applications.
• Bachelor's Degree with emphasis on Logistics or Operations Management
• Five (5) to Ten (10) years of specific relevant work experience.
• Demonstrated leadership and managerial abilities.
• Goal-oriented with proven record of self-motivation and achievement. Strong proactive with strong analytical skills.
• Uses creativity to seek quality solutions and process improvements.
• Demonstrated teamwork skills across entire organization.
• Must have excellent People Management and Time Management skills and abilities.
• Solid interpersonal skills to effectively interact at all levels across functions.
• Proactive and able to manage ambiguity effectively. Ability to conceptualize and think strategically.
• Bilingual English/Spanish preferred.

This role has the following physical demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
• The employee must regularly lift, pull and move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision.
• This is a safety-sensitive position.

Benefits: MSI offers a comprehensive benefits package designed to support and reward our employees. Depending on the role, this may include:

• Referral, holiday, and annual bonuses or commission opportunities
• Eligibility for an annual merit-based increase
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term disability;
• Company-paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.