Credit & Collections Manager

Description Location: Puyallup, WA Pay: $91,000 - $97,000 per year DOE, plus bonus opportunity Schedule: Full-Time | Monday-Friday Work Arrangement: In-office training period, with hybrid work eligibility after successful completion of training and demonstrated proficiency in the role. Benefits: Medical, Dental, Vision, 401(k), PTO, Shareholder and Annual Bonus Opportunity Help Build Something Bigger Northwest Cascade, Home of Honey Bucket, is the largest portable sanitation provider in the West, we serve customers across seven states with more than 700 employees who take pride in doing tough jobs well. We're growing, improving, and building toward our 2030 Vision—and we're looking for leaders who want to grow with us. We're searching for a Credit & Collections Manager who can balance customer relationships with sound business decisions, lead a high-performing team, and help drive continuous improvement across our credit and collections processes. This role oversees a multi-state accounts receivable portfolio and partners closely with Operations, Sales, and Accounting teams across Washington, Oregon, California, Utah, Texas, Georgia, and Colorado. If you're the type of person who enjoys solving problems, improving systems, coaching people, and finding practical solutions that help the business succeed, we'd like to meet you. Collections & Accounts Receivable Oversee collection activities and aging management across a multi-state customer portfolio Resolve escalated customer disputes and complex collection issues Monitor key performance indicators, collection effectiveness, and bad debt exposure Ensure accurate account reconciliation and cash application processes Identify opportunities to improve collection efficiency and reduce delinquency trends Reporting & Process Improvement Analyze aging reports, collection trends, customer payment behavior, and credit risk exposure across multiple operating locations Provide actionable reporting and recommendations to leadership Identify and implement process improvements that increase efficiency, accuracy, and cash flow Maintain compliance with internal controls and company policies Requirements Experience 5+ years of experience in Credit, Collections, Accounts Receivable, Credit Risk, or related financial operations Previous leadership experience managing or developing employees preferred Experience managing a high-volume, multi-location or multi-state AR portfolio strongly preferred Associate's or Bachelor's degree in Accounting, Finance, Business, or related field preferred (equivalent experience considered) Why NW Cascade and Honey Bucket? We believe opportunity should be earned through hard work, accountability, and results. We invest in our employees through: Competitive salary and annual bonus opportunity Career advancement opportunities and promotion from within Tuition reimbursement and lifelong learning programs Employee ownership opportunities for qualifying leaders Comprehensive medical, dental, and vision coverage 401(k) with company match A stable, growing company with operations across seven states and a clear vision for the future Equal Opportunity Employer We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status #J-18808-Ljbffr