Customer Service Technical Support Analyst

Job Title - Customer Service Technical Support Analyst Location - Remote Duration - 12 Months Monday-Friday, 40 hours/week. Shift expected to cover later business hours due installations time completion. Approximately 11:00 AM-7:00 PM or 12:00 PM-8:00 PM. Job Description This role supports reliable exam delivery by installing, configuring, and troubleshooting test-center hardware, software, CCTV equipment, and supporting systems in collaboration with the Network Operations Centre (NOC) and VSS teams. Key Responsibilities Install, configure, test, and support approved test-center hardware, software, CCTV equipment, and related systems. Coordinate deployments with NOC and VSS teams and resolve hardware, software, and basic network connectivity issues. Validate system readiness and document results, issues, and follow-up actions. Other Responsibilities Perform other related technical support duties and project activities as assigned. Qualifications One to two years of technical support experience with Windows applications, computer hardware, and customer service. Proficiency in installing, configuring, and troubleshooting Windows 11 and Windows Server environments. Working knowledge of hardware, software, and basic network troubleshooting, including TCP/IP, DNS, and DHCP. Preferred Qualifications Diploma or associate degree in related technology discipline, CompTIA A+ or equivalent certification, and CCTV support experience are preferred. Skills, Knowledge, and Abilities Systematic hardware and software troubleshooting with strong attention to detail. Clear verbal and written communication with strong customer service and follow-up skills. Effective planning, prioritization, teamwork, and adaptability to changing schedules and requirements. #J-18808-Ljbffr Spectraforce Technologies, Inc.