Hospitality Ambassador
Mindlance
Site Services Hospitality Coordinator
Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security. Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000 employees, visitors, and partners).
Core Responsibilities:
- Front Desk / Lobby Operations
- Serve as the main point of contact for employees and visitors
- Provide high-level, professional service with a "heart for service" mindset
- Handle inquiries, requests, and issues promptly and gracefully
- Security & Access Management
- Partner closely with Security to protect people and assets
- Manage visitor check-in, badge assignment, and host notifications
- Ensure strict adherence to access protocols and confidentiality
- Guest & Service Coordination Support
- Vendor deliveries (packages, catering, personal items)
- Special requests and VIP interactions
- Call center support (phone inquiries)
- Program & Operations Support
- Manage programs like: Parking placards Clipper Cards / transportation Lobby amenities
- Support multiple lobbies (flex/rover coverage as needed)
- Logistics & Additional Duties
- Support gnExpress delivery service (document handling/distribution)
- Maintain lobby supplies
- Assist with projects and process improvements
Key Competencies:
- Exceptional customer service / hospitality mindset
- Strong communication & interpersonal skills
- Ability to handle sensitive/confidential information with discretion
- Adaptability multitasking in fast-paced environments
- Problem-solving / solution-oriented thinking
- Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.)
- Continuous improvement mindset
Qualifications:
- Bachelor's degree (any field)
- 3–4 years experience in: Corporate hospitality OR High-end service (luxury hotel, retail, concierge, etc.)
- Strong proficiency in: MS Office Google Suite
- Ability to learn new systems (visitor mgmt, call center tools)
- Valid CA driver's license
Work Conditions:
- Fully onsite (5 days/week) – South San Francisco
- Shift options: 7:00 AM – 4:00 PM 8:00 AM – 5:00 PM
- Mandatory: Bi-weekly Thursday meetings (until ~6:30 PM) Team meetings safety certification (within 6 months) 12-month commitment required
- No relocation or remote option
EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
Vacancy posted 7 hours ago
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