Ordering Specialist - Home Improvement

About Company:

Company Overview:

At Long Home, we believe in delivering excellence to our customers and investing in the growth of our employees. Established with a commitment to quality craftsmanship and superior customer service, we have become a trusted name in the home improvement industry.

Our mission is to provide homeowners with high-quality products and unmatched customer experience. We achieve this through innovative solutions, dedicated team members, and a culture that fosters collaboration, integrity, and professional growth.

As a rapidly growing company, Long Home offers employees the opportunity to work in a dynamic and supportive environment. We are passionate about creating pathways for career advancement while maintaining a strong sense of purpose and community. When you join our team, you become part of a company that values your contributions and invests in your success.

Discover your potential and make a lasting impact with Long Home — where your skills, ideas, and dedication drive our shared success.

About the Role:

As a Ordering Specialist, you will be back-end customer support delivering the highest quality service to all Long Home customers. You will support the Operations team by managing all project purchase orders. The Procurement Specialist is focused on reconciling projects, ordering materials, and tracking the delivery of the materials.

Responsibilities:

• Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Review project to contract/agreement, and measure sheets for accuracy and project requirements

• Generate purchase orders for installation and service project materials

• Navigate distributor portals to place orders and identify order status.

• Order addendum/change order materials as needed.

• Review and reconcile material order acknowledgments.

• Upload order acknowledgments to the CRM.

• Track and enter estimated delivery dates for materials into the CRM.

• Maintain a detailed understanding of products and services.

• Coordinate with other departments on client-related matters.

• Escalate order delays and issues to management for prompt resolution.

• Document all customer and distributor conversations in CRM.

• Meets productivity and quality standards to reach individual and organizational goals.

• Maintain an environment that embodies the company’s Mission, Vision, and Values.

• Remain in compliance and up to date on all company-wide live and digital training.

• Perform other related duties as assigned by management.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent communication skills.
• Ability to handle upset customers and show empathy for their situations.
• Strong organizational skills.
• Strong interpersonal and problem-solving skills.
• Skilled in reading, writing, and understanding documents, including instructions and safety rules.
• Able to follow written, oral, or diagram instructions; and solve problems with clear, step-by-step solutions.
• Excellent time management skills.
• Strong organizational skills.
• Ability to calculate all units of measurement.

Education/Experience:

• High school diploma/GED.
• 1 year of customer service experience.
• 2 years of data entry experience.
• 2 years of order processing and logistics experience.