Per Diem Client Service Coordinator

Client Service Coordinator – Per Diem $26.00–$30.00/hour (DOE) + $5.50/hour Shift Differential (6:00 PM–6:00 AM) Per Diem opportunity in San Francisco, California Schedule: As Needed | Monday–Sunday | Typical shifts: 7:00 AM–3:00 PM or 10:00 AM–6:00 PM Join the Client Care team at SAGE San Francisco and help create an exceptional experience for pets and their families. As a Per Diem Client Service Coordinator, you'll serve as the first point of contact for clients visiting one of Northern California's premier specialty and emergency veterinary hospitals while supporting a collaborative team dedicated to outstanding patient care. Per Diem Requirements: This position is scheduled on an as-needed basis. New per diem team members must complete four 8-hour training shifts before independently picking up shifts. To maintain active status, per diem employees are required to work at least one shift per month. Why Join SAGE San Francisco At SAGE San Francisco, part of Ethos Veterinary Health, we provide advanced emergency and specialty care through collaboration, innovation, and compassion. Our hospital offers a wide range of specialty services delivered by board-certified specialists and highly skilled veterinary professionals who are committed to exceptional patient and client experiences. As a member of our Client Care team, you'll play an essential role in helping families navigate every step of their pet's visit while working in a supportive environment that values teamwork, learning, and professional growth. In Your Day-to-Day, You Will

• Welcome clients and patients while creating a compassionate and professional first impression.
• Coordinate appointments, procedures, and daily hospital scheduling.
• Answer phones, emails, and internal communications while providing outstanding customer service.
• Maintain accurate client and patient records using hospital management software.
• Process patient check-ins, check-outs, payments, estimates, and invoices.
• Educate clients on hospital processes and general patient care information.
• Maintain a clean, organized, and welcoming reception area.
• Respond calmly and professionally during emergency situations.
• Resolve client concerns while delivering exceptional service.
• Work closely with veterinarians, technicians, and support teams.
• Contribute to a positive, team-focused hospital culture.

What You Bring

• High school diploma or equivalent.
• Minimum of one year of customer service experience; veterinary experience preferred.
• At least one year of hospitality or client-facing experience providing exceptional customer service.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Comfortable typing 45+ WPM, using a 10-key calculator, and performing accurate data entry.
• Experience with EzyVet or other veterinary practice management software preferred.
• Strong communication, organization, and multitasking skills.
• Compassionate, dependable, and adaptable in a fast-paced environment.
• A collaborative mindset and commitment to exceptional client service.

Perks & Benefits Per diem team members enjoy competitive compensation, overnight shift differential eligibility, and opportunities to grow within one of North America's leading specialty veterinary networks.

• Competitive compensation plus $5.50/hour shift differential for eligible hours
• VetBloom continuing education access and ongoing professional development opportunities
• Employee Assistance Program (EAP) and wellness resources where available
• Career advancement opportunities within Ethos Veterinary Health's network of specialty and emergency hospitals

Location Highlight Located in the heart of San Francisco, SAGE offers the opportunity to build your veterinary career in one of the nation's leading specialty hospitals while enjoying everything the Bay Area has to offer—from world-class dining and entertainment to beautiful parks, beaches, and outdoor recreation. About Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine and help shape what veterinary care becomes next. Across our network of more than 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow professionally and personally. At Ethos, you inspire hope, deliver exceptional care, and help create outstanding experiences for pets and their families. Join Us At Ethos, this isn't just a job—it's an opportunity to make a meaningful impact while providing compassionate support to pets, their families, and an exceptional veterinary team. Candidates can confidentially submit their CV to the Talent Acquisition team. Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment decisions are based on qualifications, competence, merit, and business need.