Client Service Coordinator

Client Service Coordinator

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer's diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers' evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.

The Position:

The Client Service Coordinator is responsible for delivering outstanding customer service and supporting the Property Management Office to provide seamless day to day operations. You will report to the Director. The successful candidate will be organized, have an eye for detail and a passion for customer service.

Key Responsibilities:

Hospitality/Leadership:

Be the first point-of-contact for customers and vendors and route requests and inquiries, including answering the PMO phone, routing emails, and greeting visitors

Manage customer requests using our work order system and coordinate with building operations team

Assist new customers with onboarding procedures

Provide a warm and welcoming experience for customers and visitors

Maintain a high level of customer satisfaction, responding to customer needs in a timely manner

Actively support the Property Management team in fostering long lasting relationships with customers

Operations:

Provide support to ensure smooth operations of the Property Management Office (PMO)

Process all Contractor Access Forms (CAFs) in coordination with Property Managers, Chief Engineer, Tenants and General Contractors

Maintain certificates of insurance for contractors, customers, and vendors

Update and distribute daily freight and dock schedule (activity/security memo)

Draft customer notifications in advance for Property Managers' approval and distribution

Communicate building updates to customers

Update all customer & staff directories, emergency contact lists, building guides, and manuals

Update office digital and paper files

Coordinate incoming and outgoing mail, overnight deliveries, and courier service

Assist property management team with projects and communication

Prepare monthly automated rent documents, and arrears updates

Create and maintain customer billables spreadsheet based on lease language

Monitor, dispatch, and close work orders for billing in accordance with our AR schedule

Respond to customer account statement inquiries as necessary

Assist in processing invoices in a timely manner, confirming charges against existing contracts, budgets and proposals

Assist with coordination and preparation of building tours

Set up and maintain new building accounts, organize, and order office supplies for the Property Management Office as necessary

Periodic inspections of common areas, including fitness center, locker rooms, lobbies, and exterior grounds

Conduct daily staff meetings

Set up all auto-debits for utilities and updates to contract matrix monthly

Ability to walk to and from the multiple buildings in Mission Rock

About You:

Qualifications:

1-3 years of experience in commercial real estate or hospitality industry

Bachelor's degree

Proficient in Microsoft Office or equivalent

Ability to understand and communicate in English, verbally and in writing

Critical Competencies for Success:

Thrive in an innovative and fast-paced environment

Demonstrate strong interpersonal skills

Provide exceptional customer service

Adaptable and flexible with can-do attitude

*Onsite presence is required for this position.

The base compensation range for this role is $55,000 - $65,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer's Los Angeles team, as we've considered factors specific to this geography.

Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement. We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sexual orientation, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.