Advanced Practice Director, Inboxology, Enterprise

Job Description: The Inboxology APP serves as a virtual extension of primary care clinics, supporting timely patient access, clinical decision-making, and provider inbox management. Working collaboratively with Inboxology RNs, MAs, clinic teams, and primary care providers, the APP helps patients receive the right care at the right time while improving efficiency and reducing administrative burden on providers.
The role provides virtual clinical support across multiple primary care clinics through patient advice management, symptom evaluation, virtual care encounters, and other clinical workflows as defined by the Inboxology program.

• Provide clinical assessment, guidance, and management for patient concerns escalated through Inboxology workflows.
• Support timely resolution of patient advice requests, symptom concerns, medication-related needs, and other clinical inquiries.
• Conduct virtual visits as appropriate to improve patient access and support care delivery.
• Collaborate with Inboxology RNs, MAs, primary care providers, and clinic teams to deliver coordinated, patient-centered care.
• Utilize clinical judgment to determine appropriate next steps, including treatment recommendations, follow-up, or escalation when needed.
• Participate in workflow optimization, quality improvement initiatives, and program development efforts.
• Support Inboxology goals related to patient access, patient experience, provider satisfaction, and operational efficiency.

Minimum Qualifications

Current state license as an Advance Practice Registered Nurse (APRN).
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Certification as a Nurse Practitioner (Credentialing requirement).
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Eligible for State Controlled Substance License II through V.
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Eligible for Federal DEA Certificate II through V.
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BLS Certification for Healthcare Providers.
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Other certification as required (e.g. ACLS, PALS, TNCC, NRP).

Preferred Qualifications

Masters degree. Education must be obtained from an accredited institution. Degree will be verified.

Applicable certification from a recognized certifying organization such as American Nursing Credentialing Center (ANCC) or the American Academy of Nurse Practitioners.

Applicable experience as defined by position leadership

Ongoing need for employee to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies.
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Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.
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Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc.
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Expected to lift and utilize full range of movement to transfer patients. Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
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Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items. Often required to navigate crowded and busy rooms (full of equipment, power cords on the floor, etc).
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May be expected to stand in a stationary position for an extended period of time.

Location:

Key Bank Tower

Work City:

Salt Lake City

Work State:

Utah

Scheduled Weekly Hours:

12

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$57.33 - $88.47

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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