Head of Operations & Business Management

You're not just someone who keeps things organized, you're the person who sees opportunities to improve processes, strengthen relationships, and keep operations running at their best. At City Wide Facility Solutions, we're looking for a Business Operations Manager who will play a critical role in recruiting, onboarding, compliance, and operational support for our Independent Contractor network.

This is a highly visible role that blends recruiting, relationship management, compliance oversight, and operational coordination. You'll work closely with contractors, operations leaders, and internal teams to ensure we maintain a qualified, engaged, and compliant contractor network that supports our continued growth.

Lead recruiting efforts for Independent Contractors across the Cincinnati and Dayton markets.
Manage recruiting activities, advertising initiatives, and sourcing strategies to maintain a strong pipeline of qualified contractor candidates.
Build relationships with contractors throughout the recruitment, onboarding, and retention process.
Oversee onboarding documentation, contractor agreements, background checks, insurance requirements, and other compliance-related activities.
Maintain compliance records and monitor renewal deadlines to ensure there are no lapses in required documentation or coverage.
Conduct compliance audits and proactively resolve any identified issues.
Manage contractor information and compliance tracking through CRM systems and internal databases.
Coordinate monthly Independent Contractor pay day events and assist with contractor-related issue resolution.
Process invoice reconciliations and daily deposits in accordance with company policies.
Partner closely with the Operations team to communicate contractor eligibility, onboarding progress, and placement readiness.
Identify opportunities to improve processes, strengthen contractor engagement, and increase operational efficiency.

2+ years of experience in recruiting, compliance, business operations, contractor management, or a related field.

• Excellent relationship-building and communication skills, both written and verbal.
• Experience using social media platforms for recruiting and engagement.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Experience working with CRM systems is preferred.
• High school diploma required; Bilingual Spanish skills are highly desired.
• Valid driver's license, reliable transportation, and the ability to travel between offices and customer locations as needed.

We’re not just in the building maintenance business — we’re in the relationship business. Benefit-rich package: medical, dental, vision, 120 hours of PTO, six paid holidays along with two paid floating holidays, Simple IRA with match, plus mileage reimbursement.
If you're driven by organization, relationships, process improvement, and results—and you want to grow with a company that leads with trust—we want to hear from you!