Staff Product Manager (AI Care Management)

Job Description

Job Description

About Pair Team

Pair Team is building a new kind of healthcare system across Medicaid, Medicare, and public assistance programs: one that recognizes that access to housing, nutritious food, and reliable transportation are just as critical to health as having the right medications or seeing a doctor.

As a public benefit corporation and AI-enabled medical group, we partner with shelters, food pantries, and community organizations to deliver "whole-person" care to the 115 million Americans who rely on the safety net. We are currently the largest complex care provider in California with over 500 employees and are expanding nationally. Our model replaces fragmented healthcare and social services systems with one trusted relationship for all medical, behavioral, and social needs. We improve access, build trust, and dramatically lower costs (52% fewer ER visits, 26% fewer hospitalizations). Our model is a rare combination of saving tax payer dollars ($150B annually at scale) while putting people on an upward life trajectory. At national scale, this approach would save taxpayers.

These outcomes are driven by the AI-first, whole-person infrastructure we are building — a platform that connects healthcare and social-service organizations into a unified network. Leveraging our vast data and years of operational experience, we are building the agentic infrastructure for the safety net to coordinate care, automate operations, and learn from every patient interaction to continuously improve outcomes.

• Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team
• Axios: Pair Team collects $9M for Medicaid-based care

As a Staff PM on Pod-Agents, you will own the product vision and roadmap for our AI agent platform: the system that helps frontline care managers do their best work, reducing administrative burden, surfacing the right information at the right time, and creating more space for human connection with the patients who need it most.

This is a high-autonomy IC role that sits at the intersection of clinical reality and technical possibility. You'll work directly with engineering, clinical operations, and our Chief Medical Officer to define what we build, why it matters, and how we know it's working. You'll be the connective tissue between care teams who understand the problem and engineers who can solve it.

• Partner with product leadership to define and drive the Pod-Agents roadmap, from discovery through pilot, GA, and ongoing iteration. You'll contribute to strategy, own the specs, and drive execution on one of our most technically ambitious product areas.
• Partner closely with our CMO and clinical operations team to deeply understand how care managers work, where AI can genuinely help, and where humans need to stay in the loop.
• Define what good looks like for AI agent features, including evaluation frameworks, success metrics, and feedback loops that tell you whether the product is actually working in the field.
• Write clear, opinionated specs that give engineers and designers the context they need to build the right thing: not requirements documents, but decision documents.
• Navigate ambiguity with confidence. This is greenfield product work in a regulated domain. You'll make good calls with incomplete information and know when to slow down and learn more before moving forward.
• Serve as a cross-functional thought partner across Pod-Agents, ECM, and Access, helping connect the dots between what we're building and Pair Team's broader care delivery model and partner programs.

• Domain-Fluent Clinical Builder. You've built products that touch real care workflows, for care managers, clinicians, health plans, or patients, and you take clinical context seriously. You know how to learn a domain fast, you ask the right questions, and you don't ship things that would make a care manager's day harder.
• Staff-Level IC. You operate with the strategic horizon and independence expected at this level. You shape direction, not just execution. You can walk into an ambiguous problem space and come out with a point of view worth arguing for.
• AI Product Pragmatist. You've shipped AI or ML-powered features and you understand what makes them hard: evaluation, uncertainty, hallucination risk, and the gap between what works in a demo and what works in production. You have strong opinions about where AI earns its place in a clinical workflow.
• Clear Thinker, Strong Writer. You write specs that people actually read. You can distill complex tradeoffs into clear recommendations for engineering, clinical leadership, and executives. You treat the written word as a core product tool.
• Regulatory-Aware. You've navigated compliance constraints, including HIPAA, CMS requirements, and value-based care structures, as a real part of product design. Not a checkbox, but a design input.

• 5+ years of product management experience, with at least 3 years in healthcare, care delivery, or a similarly regulated and complex domain.
• Demonstrated experience operating as a staff-level IC PM, owning roadmap direction, writing crisp specs, and influencing outcomes across engineering and clinical stakeholders without formal authority.
• A track record of building products that touch clinical workflows, whether for care managers, clinicians, health plans, or patients.
• Experience shipping AI or ML-powered features with hands-on involvement in defining evaluation criteria, success metrics, and post-launch iteration.
• Strong written communication. You write specs that move teams forward and can explain complex tradeoffs clearly to both technical and non-technical audiences.
• Comfort with compliance and regulatory constraints as first-class product inputs, not afterthoughts.

Bonus Points for the following:

• Experience with Medicare Advantage, Enhanced Care Management (ECM), D-SNPs, or similar Medicaid/Medicare programs.
• Background building tools for complex care populations, including dual-eligible, Medicaid, or high-acuity patients.
• Familiarity with agentic AI systems, LLM-based product development, or clinical decision support tools.
• Experience at a value-based care company, care management organization, or digital health startup.

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

• Competitive salary: $215,000 - $245,000
• Equity compensation package
• Flexible vacation policy – take the time you need to recharge
• Comprehensive health, vision & dental insurance
• $50 employer contribution to active HSA accounts
• 401k through Guideline
• Life insurance and AD&D
• Work entirely from the comfort of your own home
• Monthly $100 work from home expense stipend
• We provide the equipment needed for the role
• Opportunity for rapid career progression with plenty of room for personal growth!

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

Pair Team participates in E-Verify to verify employment eligibility for new hires.

We do not conduct any TA business outside of our @pairteam.com emails. If you're ever concerned about spam or fraudulent activity, please reach out to View email address on ziprecruiter.com.

Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!