Engagement Coordinator

Job Description

Job Description

Are you ready to help teams stay aligned, organized, and moving forward across complex customer engagements?

At Naviant , our mission is to partner with organizations to reimagine how work gets done, combining deep industry expertise, intelligent technology, and a human-centered approach to deliver measurable outcomes. Our vision is simple yet ambitious: Reimagine work through automation, AI, and data, freeing people to focus on what truly matters.

We are seeking a highly organized, detail-oriented Engagement Coordinator to support the successful execution of customer engagements across a variety of projects, upgrades, and delivery initiatives. This role plays a critical part in maintaining operational consistency, supporting engagement teams, and ensuring projects remain aligned, organized, and progressing effectively.

As a key support partner to Engagement Managers and project leads, you will coordinate day-to-day project activities, maintain documentation and reporting, support engagement operations, and help ensure delivery standards are consistently followed across initiatives. Success in this role is driven by strong organization, proactive communication, attention to detail, and the ability to manage multiple priorities while contributing to a collaborative, fast-paced delivery environment.

• Develop a strong understanding of Naviant’s engagement processes, delivery standards, project workflows, and coordination responsibilities across projects and delivery initiatives.

• Build relationships with Engagement Managers, project leads, technical teams, operations, and other internal stakeholders.

• Learn active projects, documentation standards, reporting expectations, and the project management and CRM tools used to support engagement execution and tracking.

• Establish credibility through strong organization, responsiveness, communication, and attention to detail.

• Begin independently supporting multiple projects, technology upgrades, and engagement initiatives across assigned teams.

• Coordinate schedules, task tracking, documentation, reporting, system updates, and meeting logistics to support delivery execution.

• Track progress against timelines, scope, milestones, and deliverables while proactively identifying and escalating risks or blockers.

• Support engagement teams by reinforcing processes and standards, maintaining alignment, and reducing administrative burden across delivery activities.

• Provide clear, timely communication and reporting to internal stakeholders and engagement leadership.

• Consistently support successful execution across multiple concurrent projects and engagement initiatives while maintaining strong organization, delivery consistency, and operational alignment.

• Serve as a reliable coordination partner to Engagement Managers, project leads, and cross-functional teams across ongoing projects and larger programs.

• Drive accountability across task tracking, reporting, documentation, scheduling, financial coordination, and engagement support activities.

• Support engagement health by proactively identifying risks, escalating concerns appropriately, and helping teams maintain momentum and progress.

• Contribute to operational excellence and continuous improvement through process consistency, collaboration, and knowledge sharing across the Engagements organization.

Project & Engagement Coordination

Experience supporting multiple projects, upgrades, or engagement initiatives within fast-paced environments. Skilled in coordinating schedules, documentation, task tracking, reporting, and project workflows while maintaining strong organization and attention to detail. Able to manage multiple priorities and proactively identify risks or issues that may impact delivery.

Operational & Administrative Support

Experience supporting engagement operations through accurate documentation, reporting, system updates, and administrative coordination. Comfortable working within project management, CRM, and reporting tools to support delivery execution, tracking, and operational consistency. Demonstrates strong organizational and time management skills across multiple concurrent activities.

Communication & Facilitation

Communicates clearly, professionally, and proactively with internal stakeholders, engagement leadership, and project teams. Skilled at facilitating meetings, capturing action items, providing status updates, and escalating concerns in a timely and organized manner. Comfortable supporting both technical and non-technical teams.

Cross-Functional Collaboration & Team Support
Works effectively across Engagement Managers, project leads, technical teams, operations, and peers to support successful engagement outcomes. Reinforces processes, maintains alignment, and contributes to a collaborative, team-oriented environment focused on delivery consistency and customer success.

Continuous Improvement & Delivery Effectiveness

Brings a proactive, coachable, and solutions-oriented mindset focused on improving processes, organization, and team effectiveness. Maintains strong attention to detail while supporting operational excellence, ongoing learning, and continuous improvement across engagement and delivery activities.

At Naviant, we believe in taking care of our people, both professionally and personally. As a fully remote company, we offer an engaging and supportive culture that prioritizes work-life balance.

• Comprehensive Health, Dental, & Vision Insurance

• Employer Paid Disability & Life Coverage

• 401k & Match Program

• Generous Paid Time Off

• Flex Spending Plans & Dependent Care

• Monthly Home Office Allowance

• Volunteer Time Off

• Charitable Giving Program

• Lifestyle Spending Account

• Employee Assistance Program, Parent Program, Wellness Initiatives, Virtual Gatherings, Employee Discount Program, Annual In-Person Celebration Week, and more!

Employees must reside in the U.S. and be authorized to work in the U.S.
Sponsorship is not provided.

Naviant is an Equal Opportunity and E-Verify employer seeking a diverse and talented workforce.
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