National Air Logistics Aerospace Operational Care Specialist

Overview It\'s more than a job. As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers\' promises. By transporting medicines, toys and important machine parts, you are making small and big moments possible for people around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. The Aerospace Operational Care Specialist is responsible for coordinating shipments accurately and timely to meet customer transit time requirements. The Operational Care Specialist is part of a team (Operational Care Centers) responsible for coordinating transport activities by executing bookings with partners and gateways, generating required documentation, and monitoring each shipment, including deviation handling. You liaise with customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings, etc.). Securing buy rates and capacity with qualified carriers/partners or via KN gateways is critical. When part of an Aerospace-specific AOG, Engine, or vertical OCC, responsibilities extend to spot quoting, customer coordination, and end-to-end shipment processing. All activities are performed in compliance with rules and regulations governing air transport, industry and product standards, KN standards and guidelines, and executed via KN operational systems. How you create impact To manage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables To follow the communication concept for effective communication with stakeholders To monitor shipments, follow up on deviations, provide accurate and timely updates for visibility in KN systems, including financial data such as costs To review and clarify CCL instructions if there are conflicts or deviations with regulatory requirements, routing, TT, rate information, or other discrepancies To immediately report problems, operational disputes or discrepancies to supervisors or managers To collaborate with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed To monitor operational performance of carriers and other partners and escalate if performance and commitments are not being delivered To collaborate with the Optimization Team for effective process execution and systems setup/automation, maximizing systems utilization and avoiding manual processes To maximize profitability through cost optimization To participate in process improvement identification and implementing changes To work with Development and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations To arrange spot quotes, shipment creation and end-to-end shipment processing for AOGs, Engines, and other vertical specialized movements as part of an Aerospace OCC Qualifications Bachelor\'s degree or diploma in Transportation, Logistics, Commerce, Business Administration, or a related field Minimum 2 years of experience in a similar role within the freight forwarding industry Minimum of 1+ year of hands-on experience handling the transportation of airplane engines or aircraft parts Dangerous Goods Certification is preferred Familiarity with SALOG and CargoWise systems is highly desirable Proficiency in Microsoft Office applications, particularly Word and Excel Strong understanding of domestic and international geography, including major countries, cities, and airport codes Excellent time management and organizational abilities Ability to thrive in a fast-paced environment with time-sensitive deadlines This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship. What\'s in it for you At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid. Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment). Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel. #J-18808-Ljbffr