Business Development Manager

Experience: over 5 years of progressive experience in specialty automotive chemical and materials science companies, customer service, and inventory. Supervisory or management experience is strongly preferred. Automotive Knowledge: Deep understanding of automotive systems, part specifications, and industry trends. Business Acumen: Strong financial literacy, ability to analyze sales data, and proficiency with inventory tracking software and CRM systems. Soft Skills: Excellent negotiation, conflict resolution, and organizational skill Eligibility: English and Korean bilingual (fluent in both languages) Job Description Take ownership of the overall customer experience by monitoring performance against key supplier metrics and implementing corrective actions when necessary. Lead sales and commercial management activities for assigned customer accounts, including RFQs, engineering changes, contract administration, customer-owned tooling documentation, customer portal management, VA/VE initiatives, capacity planning, pricing and commercial negotiations, accounts receivable oversight, and customer program support. Develop and execute customer engagement strategies, including defining key points of contact, communication frequency, and relationship-building initiatives with decision-makers and stakeholders. Monitor market trends, customer activity, and competitor developments, providing relevant insights and strategic recommendations to leadership to support business growth opportunities. Inventory Management Oversee inventory levels and forecasting to ensure optimal stock availability while minimizing excess inventory and obsolescence. Coordinate timely and accurate parts delivery to customers and internal service departments to maintain high service standards and operational efficiency. Recruit, train, mentor, and schedule department personnel to build a high-performing and customer-focused team. Provide ongoing coaching, performance management, and professional development opportunities to maximize employee engagement and sales performance. Customer Service Resolve escalated customer concerns in a professional and timely manner while ensuring exceptional customer satisfaction. Maintain departmental service standards and reinforce a strong customer-centric culture aligned with company brand expectations. Develop and manage annual operating budgets, pricing strategies, and departmental financial performance metrics. Ensure compliance with company policies, safety standards, and applicable regulatory requirements, including OSHA and industry-specific guidelines. Analyze departmental KPIs and implement continuous improvement initiatives to drive profitability and operational excellence. #J-18808-Ljbffr