Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I’ve been a State Farm agent since July 2000 and lead a close-knit team that includes three full-time licensed agents, along with my wife, who is also fully licensed and works part-time in the agency. I’ve lived in this area most of my life and earned my degree in finance from the University of Dayton, which helps guide the thoughtful, detail-oriented approach we take with our customers. Our office is highly customer-focused, with integrity and accuracy at the center of everything we do. Giving back matters to us as well — we volunteer as a team at least once per quarter and participate in community events throughout the year.

We take pride in investing in our team by offering a matching retirement plan, life and disability insurance, contributing up to 50% of health insurance premiums, commissions and bonus opportunities, logoed apparel, and paid training both in-house and through outside providers. We also celebrate our team through monthly meals, recognition, birthdays, work anniversaries, and increasing PTO each year. I care deeply about my team and want them to enjoy coming to work every day, and for the right person, this is a place where you’ll feel supported, valued, and part of something that truly lasts.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Eric Evans - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.