Regional Customer Service Manager (Devon, PA)

This job is with Johnson Matthey, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Regional Customer Service Manager  

Location:   Devon, PA / Smithfield, PA / Queretaro, Mexico  

At Johnson Matthey, your work will matter. As a Regional Customer Service Manager,   you'll   join a world leader in platinum group metals with over 200 years of history. Using advanced metals chemistry,   you'll   help tackle the world's biggest challenges - cutting emissions, powering modern   life   and supporting life‑saving technologies - by applying,   refining   and recycling metals that matter for a healthier, more sustainable, circular future.  

The role:  

As a Regional Customer Service Manager, you will help drive our goals by:  

• Leading,   coaching   and developing a regional customer service team across multiple sites to deliver   high quality   support and service.  

• Collaborating with Sales, Operations, Finance and Supply Chain teams to manage customer demand,   orders   and shipment activities.  

• Managing customer service processes within SAP, resolving transactional   issues   and supporting continuous process improvements.  

• Monitoring and communicating demand changes, schedule   volatility   and service performance to key stakeholders.  

• Reporting and explaining performance metrics including OTIF,   expedited   freight and demand trends.  

• Supporting Order to Cash compliance requirements and contributing to export, financial   reporting   and customer account activities.  

Key skills that will help you succeed in this role:  

• Experience leading customer service teams within a manufacturing or supply chain environment.  

• Proficiency   in SAP, with the ability to troubleshoot transactional and process-related issues.  

• Strong stakeholder management and relationship-building skills across commercial and operational functions.  

• Excellent analytical, organizational,   verbal   and written communication skills.  

• Demonstrated success improving processes and driving operational performance.  

• Bachelor's degree in Business , Accounting, Science,   Engineering   or a related discipline preferred; Spanish language skills are   advantageous .  

Even if you only match some of the skills,   we'd   love to hear from you to discuss further! 

What we offer:  

We make sure salaries are fair,   competitive   and aligned to individual roles,   experience   and responsibilities. We also support hybrid and flexible working and offer comprehensive employee benefits, including health, life,   disability   and retirement plans that support our employees' financial and physical wellbeing, such as:  

• Retirement Savings (401K Match, plus an   additional   Employer Contribution) 

• 20 days   annual PTO (varies for shift-based roles) 

• Life and Disability Insurance  

• Health Insurance (Medical, Prescription, Dental and Vision) 

• Voluntary Benefits  

• Wellbeing Programs and Incentives  

• Tuition Assistance  

• Parental Leave  

Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career! 

At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.  

To submit your application, please click the Apply button online.

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information.

For more information about how your personal data is used please view our privacy notice:  Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice.

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.