Business System Analyst II

Position Details

Position Information


Recruitment/Posting Title
Business System Analyst II


Job Category
Staff & Executive - Information Technology


Department
Enterprise Application Service


Overview


Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.

For two consecutive years, Rutgers is ranked on Forbes' list of America's Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication's 2023 list. Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities.

Posting Summary


Rutgers, The State University of New Jersey, is seeking a Business System Analyst II in the Enterprise Applications & Research Computing (EARC) with the Office of Information Technology (OIT).

The Business System Analyst II provides oversight, planning, and support of the Document Management (Perceptive Content, Docusign) and Banner SIS suite of applications and integrations with other University systems. Serves as a liaison between the business community and the OIT organization to provide solutions to meet user needs and drive process efficiency and collaboration. Possesses expertise in the business units supported and understands their operations as well as the OIT organization's systems and capabilities. Reviews, analyzes, and evaluates business systems and user needs. Identifies system and business process strengths and weaknesses to determine opportunities to automate processes and functions. Gathers and documents high level business requirements into functional specifications for the OIT organization and manages changes to such specifications. Documents requirements, defines scope and objectives, and formulates systems to parallel overall business strategies. Assists in the business redesign and documentation as needed for new technology. Educates the OIT organization on the direction of the business. Negotiates agreements and commitments by facilitating communication between business units and OIT, from initial requirements to final implementation. Possesses an understanding of technological trends and uses this knowledge to bring solutions to the business units supported in to enhance the enterprise's competitive edge. May make recommendations for buy versus build decisions.

Among the key duties of this position are the following:

• Work with University departments to understand their requirements through site visits, interviews, analysis, and documentation. Include in consulting with the business, considerations of legal, security, and compliance requirements.
• Leads the gathering and assessment of clients' IT business needs and requirements, providing gap and future recommendations to improve business processes and efficiency. Is proactive in understanding clients' processes, key drivers/measures of success, and the short-/long-term direction of technology.
• Acts as the clients' liaison with OIT-and with outside vendors, contractors and consultants-to define and establish IT service and support requirements. Facilitates interaction between stakeholders and actively resolves conflicts.
• Advocates for the technology needs of the client. Builds OIT's understanding of clients' strategies, goals and processes; and communicates OIT's technology strategies, plans and status to clients along with information on emerging technologies.
• Analyzes and identifies the operational and financial impacts of new solutions and service requests, including the value to OIT and the return-on-investment for the University.

FLSA
Exempt


Grade
31S


Salary Details

Minimum Salary
92722.000


Mid Range Salary
111839.000


Maximum Salary
133206.000


Offer Information


The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits


Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status
Full Time


Working Hours

Standard Hours
37.50


Daily Work Shift

Work Arrangement


Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, are subject to change or discontinuation, and contingent on the employee receiving approval in the View email address on click.appcast.io Application System.

Union Description
HPAE 5094


Payroll Designation
PeopleSoft


Seniority Unit

Terms of Appointment
Staff - 12 month


Position Pension Eligibility
ABP

Qualifications


Minimum Education and Experience

• Bachelor's Degree required in Computer Science, Information Systems, Business Administration, or related field.
• Equivalent education, experience and/or training may be substituted for the degree requirements.
• A minimum of five (5) years relevant technical or business/industry work experience with enterprise electronic document management (EDM/ECM), enterprise resource planning (ERP), and student information system (SIS) platforms is required.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

• Experience with system integrations, data mapping, testing, troubleshooting, and production support.
• Familiarity with integration tools, APIs, flatfile transfers, SSO, and middleware.
• Experience testing system changes, upgrades, and interface enhancements.
• In-depth knowledge of business strategy and operations. Strong analytical and problem-solving skills. Knowledge of PC, distributed computing environments, and an understanding of integrated communications concepts.
• Understanding of programming tools, methodologies, and concepts.
• Familiarity with SQL, reporting tools, or data analysis concepts.
• Strong client relationship management skills.
• Ability to develop quality functional and technical documentation.
• Demonstrated excellent oral/written communications skills and interpersonal skills, and capable of functioning effectively in a team environment.

Preferred Qualifications

• Experience with configuration, administration, and support of Perceptive Content is highly preferred.
• Experience with administration and support of Banner is highly preferred.
• Experience with administration and support of Docusign is highly preferred.
• ImageNow System Administration Training (ISAT) or Perceptive Content Administrator Professional level or higher certification is highly preferred.
• Experience with workflow automation, form routing, approvals, and lifecycle process optimization is highly preferred.

Equipment Utilized

Physical Demands and Work Environment

PHYSICAL DEMANDS:

• Standing, sitting, walking, talking or hearing. No special vision requirements.

WORK ENVIRONMENT:

• Office environment.
• Moderate noise.

Special Conditions

Posting Details


Posting Number
26ST1423


Posting Open Date

Special Instructions to Applicants

Regional Campus
Rutgers Biomedical and Health Sciences (RBHS)


Home Location Campus
Off Campus


City
Somerset


State
NJ


Location Details

Pre-employment Screenings


All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement


It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: