Station Customer Service Representative - Guaranteed Extra Board - 90389001 - Klamath Falls

Station Customer Service Representative - Guaranteed Extra Board - Klamath Falls

This Position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. The GEB (Guaranteed Extraboard) means this position is on-call. This employee is guaranteed a 40-hour workweek and the schedule will vary from week-to-week. They will be expected to cover planned and unplanned time off in the absence of other team members. The position requires that candidates be willing to work any shift/schedule, including days, afternoons, evenings, holidays and weekends.

Essential Functions

• Greeting, servicing and general comfort of each passenger
• Assistance to customers with special needs, assist passengers with luggage, and boarding trains
• Make ticket reports promptly, properly safeguard company funds properly, and prepare related reports
• Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines
• Keep all information racks filled as needed
• Perform miscellaneous clerical duties related to the station
• Dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation
• Ensure all passenger train boarding(s) are timely
• Verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms
• Perform janitorial duties
• Handle checked baggage, package express and company materials in the station and on/off train

Minimum Qualifications

• Proficient with baggage & express operation and be able to quote rates & information
• Able to lift items that weigh up to 50lbs
• Able to push or pull a baggage cart and operate baggage equipment (i.e. tow tractor)
• Must have a High School Diploma or GED
• Valid Driver's License required

Preferred Qualifications

• Skilled in the processing of all types of Amtrak tickets, and a thorough understanding of tariffs to properly price tickets
• Qualified with the operation of Arrow, RailRes/Stars and QuikTrak
• Familiar with the operation of the Passenger Information Display System
• Excellent written and oral communication skills
• The ability to maintain a positive, good-natured attitude is essential
• Comfortable with interacting with customers, speaking on a public address system, and using Amtrak computer systems

The hourly range is $30.32 $40.42. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.

Health and Wellbeing Financial and Retirement Work and Family Life Support

Health, Dental, and Vision Insurance 401K with Employer Match Generous Paid Time Off Wellness Programs Railroad Retirement Benefits Paid Caregiving Days and Backup Care Health Savings Account Public Service Student Loan Forgiveness Fertility and Family Building Benefits No-cost Personal Health Advocate Student Loan Assistance Adoption and Surrogacy Assistance Medical Plan Opt-out Credit Tuition and Education Reimbursement Paid Family Leave Life Insurance Rail Pass Privileges Short- and Long-term Disability Insurance Employee Assistance Program No-cost Financial Advisor Sessions Commuter and Flexible Spending Accounts