Assistant General Manager
Ruth's Chris Steak House
Assistant General Manager
An Assistant General Manager works closely with the General Manager and performs specific tasks as requested by him/her. The AGM is responsible for the general operation of staff functions and all aspects of the restaurant in the absence of the General Manager.
Essential Functions
- Responsible for increasing guest counts through local store marketing and internal marketing.
- Represents the restaurant in community activities and at the local chamber of commerce.
- Keeps informed on restaurant trends and practices locally and nationwide.
- Oversees restaurant operations on a daily basis.
- Monitors safety conditions and employees' conformance with safety procedures; helps General Manager ensure that effective training for these programs is conducted in all departments.
- Maintains contact with guests and helps to assure maximum guest satisfaction.
- Receives and resolves guest and employee complaints.
- Reviews all accidents and documents findings.
- Assures that the restaurant's preventative maintenance and energy management programs are in use.
- Participates in ongoing facility inspections throughout the restaurant to assure that cleanliness, safety and other standards are consistently attained.
- Interacts with guests by answering questions, solving problems and overseeing service and cleanliness.
- Counsels with other managers and employees about employee grievances and complaints; directs problem correction where possible and reports to Human Resources.
- Functions as an administrative link between front and back of house.
- Monitors internal cost control procedures.
- Plans and coordinates training and professional development programs for the restaurant personnel i.e. wine tastings.
- Monitors labor; evaluates scheduled and actual labor hours and costs.
- Helps General Manager to monitor the budget and directs corrective action procedures as necessary to help assure that budget goals are attained.
- Attends Management and Staff Meetings as scheduled.
- Assists General Manager with achieving daily, weekly, monthly deadlines for submitting reports to Big Steaks Management as outlined on the BSM Calendar:
- DSRs
- Manager's Log
- Payroll/HR Related items
- Thank you/Comment Cards
- Concierge Report
- Staffing Schedules- maintains schedule for FOH
- Week in Review
- Invoices
- Oversees the Front of House Staff – ensuring policies, procedures and codes of conduct are adhered to.
- Assists with Daily Line Checks
- Assists with the ordering, receiving, inventorying and maintaining costs on Beverage products.
- Assists General Manager to ensure all Staff are properly trained and are S-MAC certified.
- Prepares the weekly staff schedule for approval by the General Manager.
- Other ad hoc projects as assigned by the General Manager.
- Conducts the first round of interviews for Front of House Staff for recommendation to the General Manager or hire staff for FOH.
- Assists the General Manager with counseling and disciplining employees.
- Provides feedback to the General Manager for the Performance Appraisal system.
Requirements
- 4 years experience in a high volume, fine dining establishment.
- S-MAC Certification in all positions.
- Elite Certification
Supplemental Pay
- Bonus pay
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) matching
- Employee discount
- Paid training
Vacancy posted 20 hours ago
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