Customer Service Representative

Position Overview

Ultimate Staffing Services is actively seeking a dedicated Customer Service Rep to join their client's team in Carlsbad, California. This position plays a crucial role in ensuring seamless care coordination and support to patients, assisting them in accessing the services they need while maintaining high standards of customer service.

Responsibilities

• Follow up with patient inquiries, assess clinical needs, and match patients with an appropriate therapist to schedule a consult.
• Confirm required documentation is complete before each scheduled intake.
• Respond promptly to billing inquiries from patients and clinicians.
• Field incoming client calls and ensure timely, appropriate follow-up.
• Identify and qualify potential clients for Group Therapy programs.
• Maintain accurate, up-to-date data reports.

Required Skills

• Excellent interpersonal, verbal, and written communication skills.
• Strong customer service orientation with a warm, empathetic phone manner.
• Ability to handle sensitive patient information with discretion and professionalism.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced office environment.
• Ability to appropriately and effectively handle clients who reach out in a crisis or highly emotional state.
• A warm, positive attitude and a genuine enjoyment of connecting with and supporting people.

Desired Skills

• Previous experience in a similar role is a big plus
• Familiarity with an EMR system (Simple Practice preferred).
• Proficiency with software tools such as Google Workspace.
• Experience in a healthcare, mental health, or wellness setting.
• Comfort with basic data entry and reporting tools (e.g., spreadsheets).
• HIPAA awareness/training.
• Bilingual (Spanish or other language) a plus.

Required Work Hours

Part Time, about 20 hours per week

Pay

$20 - 22 per hour

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.