Server

Join Our Team at the Courtyard by Marriott Cincinnati Airport, Erlanger, Kentucky!

The Courtyard by Marriott Cincinnati Airport, Erlanger, Kentucky, is seeking a top-performing Hotel Server for the Courtyard Bistro.

About Us:
Working at the Courtyard by Marriott Cincinnati Airport offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment. The hotel's located in Northern Kentucky, just minutes from the Cincinnati Northern Kentucky International Airport CVG, minutes from the Ark Encounter, Amazon, DHL, Carl Zeiss, Archer Daniels Midland ADM, Flight Safety, McLane Food Service, and Fischer Homes.

Why This Role?
Working as a Hotel Bistro Server for the Courtyard by Marriott Bistro offers a unique and rewarding opportunity to develop skills in both customer service and food preparation.
Dynamic Work Environment
You will work in a fast-paced, team-oriented setting where no two days are the same. As part of the Courtyard Bistro team, you will interact with diverse guests, providing top-notch service and quality food, making a positive impact on their stay.
Skill Development
This role allows you to build expertise in multiple areas:
As a Server: Sharpen your customer service, multitasking, and upselling skills while creating memorable dining experiences for guests.
As a Cook, develop or enhance your culinary skills by working with fresh ingredients to prepare delicious meals and snacks.
The Bistro's hours often include breakfast, dinner, and evening drinks, providing flexibility for those seeking work-life balance or a schedule that fits other commitments.
Guest Interaction
As a Server, you will have the chance to connect with travelers from all over the world, making their stay more enjoyable. Your role as a Cook allows you to play a key part in delivering high-quality meals that enhance the guest experience.

What's In It for You?
Comprehensive Benefits: Medical, Dental, and Vision
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday Pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more

Key Responsibilities for the Hotel Bistro Server include:
Customer Service Skills

• Friendly, approachable demeanor with a passion for providing excellent guest experiences.
• Ability to handle guest concerns or complaints professionally and efficiently.

Attention to Detail

• Capable of accurately taking and delivering orders, ensuring the right items are served at the right time.
• Maintaining clean and organized dining spaces that align with brand standards.

Multitasking and Time Management

• Ability to manage multiple tables or tasks at once while keeping guests satisfied.
• Strong organizational skills to handle busy dining periods effectively.

Sales Skills

• Comfortable upselling menu items, beverages, or promotions to enhance guest satisfaction and drive revenue.

Teamwork

• Works well with colleagues, kitchen staff, and management to ensure seamless service.
• Professionalism and Appearance
• Adheres to uniform and grooming standards, representing the hotel brand appropriately.
• Basic Math and POS Experience
• Competence in handling payment transactions, processing bills, and using point-of-sale systems efficiently.

Culinary Skills

• Proficiency in preparing meals to order, following recipes, and maintaining consistent quality and presentation.
• Knowledge of proper food handling, storage, and preparation techniques.

Food Safety and Cleanliness

• Adherence to food safety regulations and sanitation standards to ensure guest health and satisfaction.

Attention to Detail

• Maintains consistency in portion sizes, plate presentation, and flavor profiles to align with brand standards.

What We are Looking for in a Hotel Bistro Server include:

• High school diploma or equivalent
• Prior experience in food service is advantageous.
• Demonstrated experience with a strong focus on guest satisfaction.
• Exceptional ability to manage time effectively and stay organized in a fast-paced environment.
• Excellent skills for engaging with guests and collaborating with team members seamlessly.

Applicants should have the flexibility work weekends and holidays

Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

Join us in shaping the future of hospitality in Cincinnati, Ohio and Erlanger, Kentucky! Apply today!