Service Center Manager

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. Job Purpose Create an environment that inspires and engages the branch team to deliver results. Accountable for the successful execution of safe and profitable branch operations, business strategy, customer service, and consistent compliance with MRC procedures and controls. Essential Duties and Responsibilities (not all inclusive) Individual must be able to perform the essential duties with or without reasonable accommodation. Engage employees in understanding, ownership, and compliance with all safety guidelines,drive a rigorous approachto theidentification and correction of hazards, evaluation of risks, and implementation of prevention and control measures. Ensure all required incident reporting is performedin a timely mannerusingtheappropriateprocess. Oversee the implementation of corrective measures arising from incident investigation and hazard reports. Prepare the branch budget andmonitorexpenditures to ensure compliance. Monitor work flows throughout the branch to ensuretimelyaccomplishment of sales, service,warehouse,andlogisticsduties. Ensure cycle count programs are executed according to plan. Lead employees toanticipateand solve problems and plan for workload changes. Motivate and challenge employees and encourage growth and development. Set clear expectations and measureresults,communicate consistently, providetimely, candid feedback,and hold people accountable. Identifyandinitiateor obtain trainingrequiredfor employee success in performing duties. Maintainconfidential informationpertaining tonormal supervisory duties. Administer, communicate, and promote awareness and compliance with MRC policies,procedures,and expectations to all employees,includingstrict enforcement and compliance with DOT and SOX compliance guidelines. Develop annual branch business plans to ensure the development of current business and the addition of new business. Control, perform, or oversee inside and outside sales activities, including customer service,purchasing, inventory control, shipping and receiving, or support to sales personnel. Research and develop information on new projects. Develop newbusiness,utilizeand partner with regional and corporate resources and sales teams toidentifyand drive growth in key markets. Tailor branch strategy to ensure alignment with National Accounts service, support, and strategic needs. Identifyand implement solutions to customers’ needs. Develop andmaintainstandards of service that deliver unbeatable excellence. Communicate honestly and consistently to reaffirm MRC’s reputation for ethical and dependablepartnerships. Establish a friendly and effective working relationship with customers and internal partners through in-person visits, written and verbalcorrespondence, andother effective interpersonal skills. Keep management informed of the area’s performance andprovide advice on those matters that are mutually pertinent. Manage confidential information appropriately,includingpricing and contract information, resale costs, and expense items. Carry out other duties within the scope, spirit, and purpose of the job. Education, Experience & Ability Requirements Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered. Undergraduate degree in a related field or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work. Any combination of four or more years in customer service, inside sales, and/or warehouse services in a position with increasing responsibility, to includedemonstratedleadership/supervisory experience. Demonstrated competence in the use of computers and software applications. Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others. Ability to effectively present information in one-on-one and small group situations. Willingness and ability to be on call as needed to provide 24-hour service to customers. Willingness and ability to travel within and outside the branch service area, with occasional overnight stays. Must have a current, valid driver’s license and an acceptable record at all times. Certification or ability to be certified tooperatefork trucks, overhead cranes, and other heavy equipment. Additional Qualifications Must have the ability to provide documentation verifying legal work status. Ability to read and speak the English language proficientlyin order tocommunicate with others, understand and interpret safety instructions, and respond to inquiries. Ability to understand andcomply withMRC Global guidelines & expectations,includingCode of Conduct and Conflict of Interest guidelines. Working Conditions For position-specific detailsregardingthe physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. California Employee Data Collection Notice ( At MRC Global, you can build a satisfying career, while making a difference. You’ll be rewarded for your contributions and encouraged to learn and grow. Most importantly, you’ll be joining a team of people who care about each other sincerely, and who care about the communities where they live and work. We invest in the growth and professional training of our team members creating more opportunities in your career. We offer tuition assistance and career development to support your professional growth. MRC Global offers comprehensive benefits and incentives. We value your time and talent and know how to show our appreciation for having you as a part of our expanding global team. At MRC Global , we care about and value all employees. During life changes and challenges, our Employee Assistance Program is available to all employees and household family members to help resolve issues, connect with the right mental health professional or community resource, and to identify other support tools designed to help our team members. We care about our community and place a major focus on environmental and social responsibility. We are committed to our people, our communities and preserving our planet. As a part of our company’s culture and efforts in preserving our environment, we are supporting our customers in the transition to green energy and decarbonization. #J-18808-Ljbffr MRC Global