Contact Center Administrator

Lithia & Driveway Contact Center Admin

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

The Contact Center Administrator (DMS admin) is responsible for processing activations and cancellations of mechanical service contracts and maintenance agreements, while demonstrating exceptional customer service. This individual will work closely with all field stores and Support Services team members.

Location: Medford, OR (open to remote, PST ideal)

Schedule: Monday - Friday, 8:00am -5:00pm

Compensation Range: $19.2528.85/hr, with a typical starting range of $19.2520.00/hr. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

What You'll Do

• Process activations and cancellations of service contracts and other agreements.
• Reconcile store bank statements.
• Process inter-company billing for field stores.
• Research customer inquiries regarding contract activations and cancellations. Review content and make appropriate corrections when necessary.
• Other duties and complete special projects, as assigned.

What You'll Bring

• A strong eye for detail and a knack for keeping information accurate and organized.
• The ability to communicate clearly and professionally with customers and team members.
• Strong organizational skills and the ability to manage multiple priorities.
• Basic accounting knowledge or a willingness to learn.
• Experience using Excel for data entry, tracking, and reporting; familiarity with ADP or Fabsoft is helpful but not required.
• A positive, team-oriented attitude and a commitment to providing great customer service.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays
• PTO:80 hours front-loaded on day 1
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.