Service Manager / Operation Manager - Fire Protection

Job Description

Job Description

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Portfolio Manager is a strategic thinker and effective leader who can make the most profitable decisions. The goal is to be a strong instrument towards the company's profitability and long-term success by providing support and direction to ensure high level of client care and retention.

The Portfolio Manager is responsible for overseeing and running the company's regional accounts and operations.

Supervises the respective staff while ensuring all functions and procedures of the regions assigned are running smoothly and efficiently.

Duties and Responsibilities

• Conduct all aspects involved with managing portfolios.

• Meeting with clients to provide high class customer-client care and relationship.

• May be responsible for developing and marketing specialized asset allocation products and services.

• Supervising, mentoring, and coaching technicians and office staff.

• Provides leadership for the portfolio by setting a Service Excellence standard and inspiring the teams to achieve it.

• Promotes and upholds company values, employee promise, policies, and initiatives.

• Efficiently handles escalated client requests and concerns.

• Ensures timely communication with team and stakeholders to anticipate and prevent future concerns.

• Selects, hires, trains, coaches and provides feedback to the teams to deliver Service Excellence.

• Owns the employee experience, drives employee satisfaction, and elevates team behaviors.

Core Competencies

• Customer & Service Leadership - Proven experience leading technicians and service staff, managing client relationships, resolving escalated customer concerns, and maintaining high levels of customer satisfaction and retention.

• Customer-Centric - Put the customer, both internal and external, at the heart of everything.

• Leadership - Has an ability to inspire and lead others to goal achievement through day to day interaction.

• Analytical - Regularly makes decisions and solve problems by analyzing information and evaluating results.

• Business and Financial Acumen - Experience managing P&L, budgets, revenue, and profitability, with the ability to interpret financial results and make decisions that improve portfolio performance and company profitability . Able to blend complex financial information and interpret financial results.

• Communication - Effectively communicates with Supervisors, Peers, or Subordinates providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Conflict Resolution - Able to keep composure during difficult situations, resolve conflicts and negotiates and/or settle disputes, and resolves grievances and conflicts.

• Organization and Project Management - Organizes, plans, and prioritizes work.

Degree/Licenses

• Undergraduate Degree or higher is preferred.

Supervisory Responsibilities

This position is directly responsible for leading technicians and staff of the portfolio.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, smart phones, photocopiers, plotters, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

• Medical and Dental 100% paid by the Company

• Vision

• 401(k)

• Life Insurance

• Paid Time Off and Holidays

• Supportive Team Environment

• Laptop

• Tuition Reimbursement

• Career Advancement Opportunities

  All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic.

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.