People Experience Partner

People Experience Partner

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Our People Experience Partner (PXP) is an experienced HR professional who uses business acumen, HR expertise, and local knowledge to enable business and HR priorities. As part of JLL's HR Transformation model, PXPs serve as the strategic, on-the-ground HR presence working in close partnership with HR Service Delivery, Knowledge Centers of Excellence (KCOEs), and People Partners to deliver a seamless, human-centered employee experience.

PXPs are not the first point of contact for transactional HR matters- those are routed through AskJLL- but instead focus their energy on strategic partnership, employee relations, and enabling talent to do their best work.

Functional Knowledge/Responsibilities

Strategic HR Partnership

• Act as the local delivery expert of JLL's global HR strategy, ensuring local policies and practices align with the Global HR strategy and Accelerate 2030 priorities
• Proactively anticipate opportunities or issues and develop innovative, sustainable solutions that address root causes
• Lead or participate in just-in-time projects that drive meaningful business results
• Support assigned employee groups through business transitions, expansions, and stabilizations with a strong focus on employee experience

HR Transformation Model Execution

• Operate within JLL's HR Transformation model by leveraging AskJLL as the first point of contact for employee and manager HR inquiries- directing employees and managers to AskJLL for transactional, policy, and process-related questions
• Partner closely with Knowledge Centers of Excellence (KCOEs)- including Talent Acquisition, Total Rewards, Learning & Development, and Employee Relations to ensure consistent, high-quality HR execution aligned to shared goals
• Serve as the connector between the business and the broader HR ecosystem, facilitating warm handoffs to the appropriate HR function (AskJLL, KCOE, or People Partner) to ensure issues are resolved efficiently and at the right level
• Champion the use of HR digital tools and platforms (including AskJLL, Workday, and MyLearning) to drive self-service adoption and reduce administrative burden on both employees and HR

Employee Experience

• Enable an exceptional employee experience during moments that matter throughout the employee lifecycle (e.g., onboarding, performance reviews, promotions, transitions, and offboarding)
• Triage and route employee relations situations to the Employee Relations Knowledge Center, serving as a liaison to ensure employees are connected to the right support
• Contribute to a culture of inclusion that celebrates diversity and promotes employee belonging
• Cultivate strong, meaningful relationships with local employees, managers, and People Partners as the trusted "on the ground" HR presence

Coaching & Advisory

• Provide strategic consultation to business stakeholders through coaching, training, and advisory support
• Partner with managers on workforce planning, talent development, and organizational effectiveness
• Facilitate local and regional employee events, programs, and learning experiences in partnership with the Learning & Development KCOE

Qualifications and Experience

• 5+ years of Human Resources experience, with demonstrated HRBP or generalist experience
• Bachelor's degree or equivalent experience (e.g., BS in Human Resources, Business Administration, or vocational apprenticeship in a related discipline)
• Experience working in a remote, matrixed, and geographically distributed organization
• Familiarity with HR service delivery models, including tiered HR support structures (e.g., shared services, centers of excellence)
• Experience working with or within HR technology platforms preferred

Skills & Competencies

Leadership

• Drives the growth of the workforce on the ground, serving as a visible and trusted local HR professional
• Skilled facilitator who can lead local and regional employee events and programs
• Strong ability to manage competing priorities and navigate ambiguity in a fast-paced environment

Problem Solving

• Ability to identify process gaps and simplify workflows in alignment with the HR operating model
• Passion for working with people across varied backgrounds, with a commitment to teaching and learning
• Excellent organizational skills with a starter-finisher mentality and acute attention to detail
• Comfortable escalating appropriately to KCOEs or People Partners when issues exceed the PXP scope

Interpersonal Skills

• Ability to adjust communication styles to varying situations and audiences
• Skilled at building robust, trust-based relationships with employees, managers, and HR colleagues
• An appetite for exceeding expectations and creating "wow" moments within the business
• Collaborative partner who actively engages KCOEs and AskJLL to deliver the best outcomes for employees and the business

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

90,000.00 110,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site Boston, MA, Chicago, IL, Parsippany, NJ

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay