General Manager

Job Description

Job Description

General Manager

Turf Hotels, Inc. seeks a hands-on, energetic General Manager for the Staybridge Suites Albany to drive profitability, guest satisfaction, and team development. This leadership role oversees all hotel operations, including front office, housekeeping, maintenance, and sales, ensuring brand standards, financial success, and asset protection.

Key Responsibilities

• Operational Leadership & Strategy: Direct daily hotel operations by coordinating department heads to optimize workflows, improve efficiency, and ensure seamless guest services.
• Asset Management & Compliance: Maintain high-quality standards for cleanliness and preventive maintenance; conduct daily property walk-throughs to ensure compliance with brand standards, safety protocols, and operational SOPs.
• Financial Performance & Revenue Generation: Maximize P&L performance through yield management, top-line sales strategies, labor productivity, and strict cost controls.
• Talent Management & Culture: Cultivate a positive, high-performing culture by interviewing, hiring, training, mentoring, and disciplining managers and associates, aiding in their personal development goals.
• Communication & Reporting: Maintain transparent communication with team members, ownership, and corporate partners; foster inter-departmental collaboration to meet shared goals.
• Accounting & Quality Control: Ensure all areas of the hotel adhere to accounting standards and financial controls; conduct daily inspections of the premises to verify compliance with safety, security, and quality assurance standards.
• Guest Service Excellence: Proactively resolve escalated guest concerns and oversee the guest experience programs to maximize online reputation and satisfaction scores.

Job Requirements

• Experience: Proven experience as a Hotel General Manager, Director of Operations, or Assistant General Manager (3+ years preferred).

• Language: Fluency in both English and Spanish is highly desirable.
• Education: 2- or 4-year college degree preferred.
• Leadership Style: Energetic, experienced, hands-on, and highly engaged, with experience managing Front Office, Housekeeping, Maintenance, and Sales departments.

• Skills: Demonstrated ability to lead, train, and mentor diverse teams.
• Availability: Flexibility to work a varied schedule, including days, evenings, weekends, and holidays.
• Physical: Ability to stand/sit for extended periods.

Benefits

• Competitive pay
• Paid time off
• Medical and dental insurance
• 401K with company contribution
• Employee room night discounts

About Turf Hotels, Inc. We are dedicated to exceptional hospitality in the Albany area, focusing on creating positive, high-performing environments.