Housekeeper

Job Description

Job Description

Description:

Basic Purpose:

Responsible for cleaning Independent Living apartment on floors 5-12, maintaining general cleanliness and tidiness of upper floors, and maintaining a safe environment for the residents of the Independent Living community.

Major Duties and Responsibilities:

1. Cleans the entire apartment including, but not limited to: making the bed, cleaning bathrooms, dusting furniture, mopping, cleaning baseboards.
2. Cleans the corridors including any artwork, furniture, storage rooms, trash rooms and elevator lobbies.
3. Maintains a clean, safe environment in the elevator lobbies and common areas.
4. Reports any malfunctions of equipment immediately to Engineering or Housekeeping Director.
5. Uses universal precautions when cleaning restrooms.
6. Treats all residents with respect and dignity.
7. Responds promptly and courteously to resident requests.
8. Performs all other duties as assigned by the Housekeeping Director and any request made by any other manager or the Executive Director.
9. Turns mattresses when requested by the resident.
10. Schedules routine appointments for cleaning apartments.
11. Communicates delays greater than 30 minutes past scheduled time to the resident.
12. Reports problems, concerns, resident complaints to the Housekeeping Director.
13. Uses caution when handling residents’ personal items.
14. Reports breakage of personal items to supervisor immediately.
15. Does not personally move furniture but communicates such requests to maintenance or Housekeeping Director.
16. Performs additional cleaning duties in case of emergencies or staff shortage.

Minimum Qualifications:

1. Knowledge of principles and processes for providing customer service.
2. Knowledge of resident rights.
3. Interacts with guests, residents, and staff in a courteous and friendly manner.
4. Able to read, write and speak English.
5. Must keep resident information confidential and must treat all residents, family members, guests and other staff with dignity and respect at all times.
6. Must possess good communication skills.

Typical Physical Demands:

1. Perform physical activities that require considerable use of arms and legs and moving whole body, such as climbing, lifting (up to 60 lbs.), balancing, walking, stooping and, handling of materials.
2. Must be able to operate and instruct operation of housekeeping equipment.
3. Must be able to tolerate exposure to heat above 100 degrees Fahrenheit for sustained periods, vibration, skin irritants, lung irritants and chemicals.