Business Analyst - III

The Business Analyst III is responsible for conducting research, analysis, and problem-solving to support business operations and strategic initiatives. This role develops recommendations, drives process improvements, and supports decision-making through reporting and data analysis. The analyst partners with cross-functional teams, provides consultation to stakeholders, and ensures alignment with organizational goals. Additionally, this role supports the Colo Program by managing asset data, facilitating leadership discussions, and acting as a liaison between business stakeholders, IT, and finance. Key Responsibilities Conduct research and analysis of complex business data and problems to develop recommendations and solutions. Identify, evaluate, and design effective processes and procedures that meet business requirements. Provide reporting and data analysis to support execution of solutions and decision-making. Collaborate with clients, colleagues, and management to address issues and consult on improvements. Participate in cross-functional teams to resolve business or system-related challenges. Perform advanced analysis of major business issues, recommending sustainable solutions using established tools and methodologies. Assess current capabilities, anticipate customer needs, and recommend business process improvements and sustainable solutions. Compile and analyze detailed statistics and data to support business operations. Provide guidance in process mapping, business alignment, and evaluation of root causes. Lead process improvement initiatives and present findings to senior management in written and verbal formats. Develop, design, and update new and existing business processes of critical importance. Contribute as a key participant in cross-functional team initiatives and process improvement projects. Perform additional related duties as assigned. Responsibilities specific to the Colo Program: Collect and analyze asset data, prepare reporting, and provide recommendations to ensure customer asset inventory aligns with strategic business and IT direction. Engage with leadership across the S&R organization to facilitate prioritization and strategic decision-making. Communicate with IT leadership regarding planning, blockers, and issue resolution. Act as a liaison between high-priority strategic customer programs and System IT. Partner with System IT Finance to ensure understanding and appropriate application of IT charges. Support change management for transformational enterprise platforms aligned with strategic direction. Facilitate application of Scrum and Agile principles within the team’s work. Manage the BDG records management program. Apply risk management discipline in decision-making, contributing to organizational risk management practices. Required Qualifications Strong experience conducting data-driven analysis and developing business recommendations. Proven ability to identify and design business processes and improvements. Skilled in cross-functional collaboration and stakeholder communication. Advanced proficiency in MS Project for managing complex, multi-phase project schedules, dependencies, and KPI tracking. Advanced proficiency in Excel including Pivot Tables, formulas, macros, and automated reporting. Advanced proficiency in Power BI, including dashboard design, data modeling, DAX calculations, and custom measures for executive decision-making. Experience leading process improvement and solution discussions with senior management. Strong risk management awareness and decision-making within established standards. Preferred Qualifications Experience with infrastructure project management or supporting large-scale infrastructure initiatives. Familiarity with change management and Agile/Scrum methodologies. Email ID * This field is required Please enter valid emailId. Cell phone * This field is required Please enter valid cell phone. First Name * This field is required Please enter valid first name. Last Name * This field is required Please enter valid last name. #J-18808-Ljbffr