Relocation Coordinator

Relocation CoordinatorRelocation Coordinator Location: Elyria, Ohio Type: Contract Compensation: $25.00 - $30.00 per hour based on experience Work Model: Onsite Hours: Monday through Friday, as neededResponsibilities:Acts as primary point of contact for administering the relocation process's various phases for residents who currently qualify for relocation services.Oversees the delivery of relocation services and benefits to residents and their families using best practices and service standards to ensure a high-quality service.Proactively provides continuing advice and support to both the Development Team and residents, maintaining regular contact throughout the relocation period.Conducts a thorough needs assessment at the onset of the relocation process to establish the resident's specific requirements and address any individual needs.Works with the residents and family to ensure all needs are understood and met and adjusts services and counseling to changing needs and conditions throughout the relocation process.Guides the residents and family members through the location selection process that best suits their family's needs and closely manages and monitors the home/unit-finding process.Performs the timely and accurate input of related data and the management of all opportunities through completion.Have an on-site presence to oversee resident moves, which includes coordinating moves with a moving company, acting as the liaison between the movers, resident and property management company, reviewing invoices for payments to moving company and relocation reimbursements to residents.Reviews and evaluates exception requests and challenging situations and provides solutions to residents supporting move-based scenarios that arise.Provides recommendations to the resident and the Project Manager regarding appropriate courses of action when outside of their authority scope.Responsible for the accurate and timely documenting of conversations, exceptions, move-related expenses, and correspondence in SharePoint system.Maintains file documentation and ensures data integrity.Always adheres to privacy policy standards.Requirements:This position requires an individual who lives in or near Elyria, Ohio and will be able to be on the job site Monday through Friday, as needed.This person will need to maintain confidentiality, show initiative, demonstrate sound decision-making skills, have basic administrative skills and work well independently.Bachelor's degree preferredDirect client interaction and advisory experience preferredProficiency in Microsoft Office suite of productsStrong oral and written communications skillsBi-lingual is a plus – deals with many families who do not speak English – List languages you are proficient in speakingAbility to multitask in a fast-paced environmentBasic math skills including addition, subtraction, multiplication, division, percentages, and fractionsStrong attention to detailExcellent customer service skillsKnowledge and ability to use standard office equipment (PC, calculator, etc.)Knowledge of the Internet/webWillingness to learn about affordable housing policies and Housing Choice Voucher regulations, policies, and proceduresAbility to interact with staff at all levels while remaining flexible, proactive, and efficient, and to maintain a high level of professionalism and confidentialityAbility to work independently, tracking and managing numerous, simultaneous projectsAbility to exercise independent judgment and problem-solving skillsAbility to compose, edit, and proofread correspondence, summaries, etc.Knowledge of general office procedures (e.g., filing, correspondence, scheduling)