Service Dispatcher

Service Dispatcher - Stanley Access Technologies, Lakewood, CO At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor - a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures. Service Dispatcher - Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. The Service Dispatcher is essential to our business and will be reporting to the Branch Manager. We are looking for energetic, detail-oriented leaders that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations. What You Will Do: Receive incoming telephone calls. Assess and dispatch service calls. Provide feedback to the call center for call loading improvements and customer concerns. Provide field team with parts support to help minimize return trips. Assist the field team with call overloads and direction. Prioritize and determine best available technician to complete job. Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions or problems. Ensure proper communication with customer to gather all pertinent information for service call. Consistently follow-up with customer to ensure completion and satisfaction. Track all service calls and provide service call reporting and metrics to management. Maintain service call logs and service manuals. Perform monthly technician’s rides to better understand team support requirements and business needs. Promote the sale and implementation of service agreements to customers. Coordinate with National Accounts service dispatch. Provide administrative/back-up assistance to Service Supervisor. Performs duties and responsibilities as described in the quality system. Perform work according to the Field Operations Policy and Procedures Manual. Perform other assignments as directed by manager in support of service operations. Work with Installation coordinator on manpower sharing opportunities to increase productivity. What You Need To Succeed: A valid state driver’s license, without restrictions, is required for this position. 1+ year of customer service or dispatching experience. High School Diploma or GED. Additional Preferred Skills and Knowledge: Associate degree. 2+ years of service management/call center/field service experience desirable. 2+ years field service experience. Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office). Excellent written and verbal communication skills required. Self-motivated, requires minimal supervision. Knowledge of security hardware industry required. Time management and organizational skills required. Customer service orientated. Ability to handle multiple priorities. Proven knowledge of team development preferred. Ability to work in a deadline driven environment. Why Work for Us? Allegion is a Great Place to Grow your Career if: You’re seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, "this is your business, run with it". You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us. You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! What You’ll Get from Us: Health, dental and vision insurance coverage, helping you "be safe, be healthy". A commitment to your future with a 401K plan, offering a 6% company match and no vesting period. Tuition Reimbursement. Generous Vacation and Sick Time. Employee Discounts through Perks at Work. Community involvement and opportunities to give back so you can "serve others, not yourself". Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching. Compensation: Compensation: $25- $29 an hour. This range is provided by Allegion. Your actual pay will be based on your skills and experience. The actual compensation will be determined based on experience and other factors permitted by law. We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. Allegion is an equal opportunity and affirmative action employer Privacy Policy About Stanley Access Technologies STANLEY Access Technologies, an Allegion brand, is the largest manufacturer, installer, and service provider of automatic doors in North America. Since we invented the first swing door operator in 1932, we have continuously evolved to become one of the most innovative, reliable, and trusted providers in the industry. We foster a culture that embraces many points of view, and we support our colleagues through training and development opportunities. We encourage a work-life balance and nurture a workplace environment where every voice feels safe, welcomed, and heard. We are a team of engineers, manufacturers, technicians, customer account managers, and more working together to achieve a greater purpose; to bring accessible solutions to the world. We are always in search of highly motivated candidates to join our team at all levels. #J-18808-Ljbffr Allegion Canada Inc.