Risk Management Specialist

Job Description At GLS North America, we power the behind-the-scenes operations of the automotive industry. As an industry leader in garage services, event and location services, and custom vehicle solutions with decades of proven customer satisfaction, our wide range of capabilities and 18 operating locations spanning across North America ensure we are always equipped to service your needs. Whether it’s fleet management, advertising and marketing support, custom IT solutions, event coordination, car prep services, or logistics, we make the impossible possible. Why Work for Us? Join a team that’s focused, nimble, and driven to succeed. GLS North America is where creativity meets precision—and where your work helps shape the next stage of the automotive evolution. Your journey starts here! Stability & Success : 75+ years of family-owned excellence. Work-Life Balance : Consistent scheduling so you’ll always know when you’re working. Weekly Pay & On-Demand Pay : Get paid every week, with access to same-day pay when you need it. Benefits For All Stages of Life : From medical, dental, and vision coverage, to disability and life insurance, we’ve got you covered. 401K with Company Match : Plan for your future while working with us. Paid Time Off : 2 weeks of PTO starting after just 30 days. Recognition Programs : We celebrate your hard work through multiple recognition programs based on service, values, and performance. Growth & Leadership Experience : We believe in developing our team and promoting from within. Inclusive Work Culture : Work alongside diverse talent with a range of skills and knowledge. Community Engagement : We’re proud to support our local communities through participation in various events. As the Risk Management Specialist, you will support the Company Vehicle Operations (CVO) program by managing policy violation reviews, claims processes, and risk-related reporting. You will oversee the Review Board process, analyze driver record data, and coordinate with internal departments and external vendors to ensure compliance with company policies. This role requires strong analytical, organizational, and communication skills to investigate potential risks, track cases, and support risk management initiatives that protect the program and the organization. Salary Overview The salary rate for this role is between $60,000-$70,000 based on experience. Hours The hours for this role are Monday through Friday 8am to 5pm. Responsibilities Manage the Review Board process for policy violations, including information gathering, documentation, tracking, reporting, and communication with program participants and internal departments. Make disciplinary recommendations based on Review Board findings and ensure compliance with all Review Board decisions, including vehicle turn‑ins, fee collection, and completion of administrative documentation. Serve as the primary administrator of the DriverCare website to analyze driver record data and identify system issues or potential Review Board cases. Collaborate with the claims and automated driving record vendor to ensure Company Car and Stellantis business needs are being met. Oversee the claims process by working closely with body shops to ensure repairs are completed in a timely manner. Analyze and investigate claim reports to identify potential corporate risk and ensure appropriate action is taken. Assist in the development and implementation of risk management initiatives and training modules for program participants. Develop and maintain reporting and analysis procedures related to the claims process. Coordinate and communicate with Stellantis departments, employees, dealers, and auction houses to resolve program-related issues. Demonstrate strong interpersonal and communication skills, both written and verbal, while interacting with employees at all levels. Maintain high levels of organization and attention to detail in all case management and reporting activities. Utilize analytical, customer service, and critical thinking skills to address issues effectively. Maintain confidentiality when handling sensitive program, claims, or employee information. Adhere to Suburban Automotive Service’s DRIVEN values and align business practices to support the SAS mission and vision. Risk Management Specialist Qualifications and Skills Ability to read, write, and speak English. Must meet company background check and drug screen requirements. Consistent work history and attendance record. Ability to multitask with strong follow‑up skills. Strong analytical, investigative, and problem‑solving skills with close attention to detail. Experience managing claims, risk management processes, or policy compliance preferred. Proficient in Microsoft Office, including Excel, Word, Outlook, PowerPoint, Access, and OneDrive. Strong interpersonal and communication skills with the ability to interact effectively with employees at all levels. Proven ability to handle confidential and sensitive information with discretion. High School Diploma or GED required. Risk Management Specialist Working Conditions and Physical Demands 90% of the time, this job will be completed while sitting. 10% of the time, this job will be completed while walking and standing. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr