Director OF Customer Experience
$135k - $155kCommonwealth Central Credit Union
Senior Director of Customer Experience
Senior Director of Member Engagement & Financial Wellness Come be a Difference Make r with us . We are searching for an experienced leader for the role of Senior Director of Member Engagement & Financial Wellness, who will help drive CommonWealth Central Credit Union's dedication to its membership while improving their financial well-being. You will serve as a strong steward of our brand and take responsibility for CommonWealth's member experience across all channels, while being a key influencer of performance.
As our Senior Director of Member Engagement and Financial Wellness, your major responsibilities will include:
At CommonWealth Central Credit Union, we are passionate in our commitment to people-helping- people. Our team is united and inspired by one common goal: To enhance the financial well-being of our members. Compensation
$135k - $155k CommonWealth is an Equal Opportunity Employer
Senior Director of Member Engagement & Financial Wellness Come be a Difference Make r with us . We are searching for an experienced leader for the role of Senior Director of Member Engagement & Financial Wellness, who will help drive CommonWealth Central Credit Union's dedication to its membership while improving their financial well-being. You will serve as a strong steward of our brand and take responsibility for CommonWealth's member experience across all channels, while being a key influencer of performance.
As our Senior Director of Member Engagement and Financial Wellness, your major responsibilities will include:
- Coach all member-facing teams in the Credit Union's digital/remote channels, branch network on delivering an exceptional member experience.
- Train and develop member-facing staff using feedback and insights from surveys and other feedback loops.
- Develop and motivate member-facing staff to achieve individual goals in support of branch/department goals for financial wellness.
- Partner with branch, contact center and virtual branch management teams to provide oversight of production levels, including member engagement and financial wellness. Monitor and report monthly and quarterly production levels while holding individuals accountable for achieving production goals.
- 13 paid holidays
- 17 days of Paid Time Off (PTO) during first year of employment
- Up to 2% discounts on loans--including first mortgages
- 401(k) Plan with employer matching contribution
- Medical, dental, vision insurance
- Long-term disability insurance
- Life Insurance
- Voluntary insurance
- Employee assistance program
- Emergency savings account with employer contribution
- Student loan paydown assistance
- Tuition reimbursement and more
- Financial Wellness benefits and resource
At CommonWealth Central Credit Union, we are passionate in our commitment to people-helping- people. Our team is united and inspired by one common goal: To enhance the financial well-being of our members. Compensation
$135k - $155k CommonWealth is an Equal Opportunity Employer
Compensation details: 135000-155000 Yearly Salary
PI5540a4923568-26289-40914446
Vacancy posted 8 hours ago
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