Office Professional (Construction Knowledge Required)

Office Professional (Construction Knowledge Required)

Mr. Handyman of Racine County is seeking an experienced Office Professional with residential or commercial construction knowledge. This role is ideal for someone who is comfortable talking with customers about projects, understanding scopes of work, and providing rough estimates/bids over the phone.

This position supports our Service Professionals, manages the schedule, and delivers an excellent customer experience every day.

Responsibilities:

• Handle incoming calls, online leads, and customer inquiries
• Schedule and coordinate jobs for Service Professionals
• Use construction knowledge to understand job requirements
• Provide rough pricing, estimates, or bids over the phone
• Set clear expectations for customers regarding timelines and scope
• Maintain organized records in our scheduling and job management system
• Deliver professional, friendly communication at all times

Qualifications:

• 8+ years of office or customer-facing experience
• Residential and/or commercial construction knowledge
• Ability to estimate or bid common repair/maintenance jobs over the phone
• Strong problem-solving skills
• Excellent phone and communication skills
• Highly organized, detail-oriented, and self-motivated
• Proficient with Microsoft Office, Excel, and web-based software
• Must live in the local area
• Background check required

Pay & Benefits:

• $18$22 per hour, based on experience
• Paid vacation
• Paid holidays
• 401(k) with company match
• MondayFriday schedule (no weekends)

About Us:

Mr. Handyman is known for professionalism, reliable service, and high-quality work. Our office team is the heart of the business, ensuring customers receive the "Done Right Promise" experience from their very first call.