Store Manager: Lead People, Sales & Operations

SUMMARY Responsible for the day‑to‑day activities of the store to optimize sales and profitability, while providing customers a positive shopping experience. Functions may be performed by the incumbent or through subordinates. Other duties may be assigned. ESSENTIAL DUTIES & RESPONSIBILITIES Personnel Management Hiring and Training of Assistant Store Managers and Customer Service Representatives. Complete New Hire Packet on every new employee prior to working. Complete all job performance reviews on CSRs and ASMs on schedule and timely basis. Coordinate store staffing needs and complete weekly work schedules. Manage store payroll budget to established company benchmark. Complete weekly payroll procedures in an accurate and timely manner. Address, communicate and document store‑level employees’ situations up to and including terminations with prior approval from the District Manager/Team Lead and Human Resources. With District Manager/Team Lead input; counsel and discipline employees when necessary using Company Forms and Employment Policies. Motivate, encourage, and challenge store‑level personnel to excel in Customer Service, leading by example. Maintain effective and professional communications with company personnel and management. Store Operations Implement and enforce daily store operating policies and procedures. Enforce and adhere to all industry law regulations and company policy (i.e. TABC/DMV/Law Enforcement). Establish and maintain effective business relations with customers, suppliers and other business resources. Review and complete daily store paperwork and computer data entry timely. Responsible for daily bank functions including deposit and store change funds. Maintain Quality Store Image Standards; entire site presentation. Monitor cash over/short, inventory shrinkage and transactions (returns, discounts, credits) daily. Conduct Monthly Inventory to control and monitor shrink (done on a Sunday). Review monthly inventory audit recap with ASMs and all CSRs. Conduct monthly store‑level communications (Manager chooses topic) pre‑inventory (20‑30min Max). Perform CSR duties on a regular basis. Communicate customer and product complaints to the appropriate departments for action plan. Review monthly store sales, margins, customer count and average sale with District Manager/Team Lead and/or Regional Manager based off Period Planner Goals. Assist DM/TL/RM in controlling store direct operating expenses (i.e. salaries, supplies, utilities, phone, etc.). Monitor store‑level repairs and maintenance expenses. Understand all RMS functions and daily/monthly reporting responsibilities. Ensure all Management IT programs, policies and procedures relating to store level computer systems (i.e. internet, email, confidential info, etc.) are followed. Marketing and Merchandising Monitor daily product movement and work with vendor partners for replenishment orders that coincide with schematic and margin targets set by WB category management. Review Merchandising/Marketing Store Evaluations with ASM and all CSRs. Assist Marketing Department in implementing programs to achieve merchandise sales and profit margin objectives. Implement monthly and other periodic product promotions, ensuring that all store‑level POS advertising/signage is properly posted. Properly communicate all requests for product additions, deletions and/or price changes to the Profit Optimizer. Monitor retail prices to verify pricing accuracy set by Marketing Department. Properly communicate any problems with merchandise product data (i.e. scan codes, cost, retail, etc.) to the Price Book Manager in a timely manner. Provide support to Marketing Department with store and cooler resets. Implement and enforce all merchandising policies and procedures. Safety & Security Follow Safe Banking procedures to/from specified bank location. Regularly check cameras, DVRs, monitors to ensure proper working condition. Enforce and review Safety and Security Policies and Practices with all employees. Review and report regular Safety and Security memos to all employees. Process all store level Accident & Injury reports in a timely manner. EDUCATION/EXPERIENCE High school diploma or equivalent. Minimum 2 years retail experience. Minimum 3 years demonstrated management experience. PC skills including MS Word, Excel, Outlook. Valid driver’s license and be insurable. #J-18808-Ljbffr