Consultant II International Relocation - US Based Remote

International Assignment Consultant II - Remote

The International Assignment Consultant serves as the "navigator" of the relocation process for his/her international assignees. Responsibilities include, but are not limited to: administering relocation policy/program for assignees; fully understanding and counseling the International Life Cycle Milestones; counseling on all authorized benefits and services, coordinating the shipment of household goods, destination services and expense management.

Major duties and responsibilities:

• Maintain an assigned caseload while providing single point of coordination for all phases of international relocation activities on behalf of the client as outlined in contractual agreement;
• Demonstrate knowledge of Cartus products and services in all interactions; Deliver Cartus products and services to assigned customers according to Cartus and client standards, programs and policies
• Manage CAD report to ensure Service Status Maintenance compliance and move milestones
• Maintain and enhance relationships with internal Cartus departments and external suppliers.
• Manage and maintain data within Cartus systems to adhere to Cartus and client audit requirements;
• Identify areas of improvement; relating to services, processes and policies;
• Recognize, identify and promote opportunities to generate increased revenue
• Participate in special projects as needed

Education and experience:

• Bachelor's degree or equivalent work experience required.
• Previous experience with international relocation, living or working abroad preferred
• 2-3 years customer service experience required
• Demonstrates ability to be proactive and excel in a fast paced environment
• Proficient computer skills and in-depth knowledge of relevant software and systems (Microsoft Outlook, Excel, etc.)
• Exemplary written and verbal communication skills

Key competencies:

• Customer advocacy and superior customer service skills
• Clear and concise written and verbal communication skills
• Strategic thinker - strong judgment and decision making skills
• Interpersonal / Influencing skills
• Detail oriented; ability to multitask
• Strong relationship management skills;
• Organizational and planning skills;
• Proficient in being proactive;
• Excellent problem analysis and problem solving ability
• Ability to understand and adapt to customer, client and business needs;
• Interest in growth opportunities;
• Independent thinker, who also works well in a team
• Cultural awareness
• Innovative and resourceful
• Ability to be flexible
• Manage stress and pressure