Director of Commercial Operations - Relationship Manager

Job Description

Job Description

Overview

Hiring: Director of Commercial Operations - Relationship Manager

At Freightwise, LLC

Location: Nashville, TN

Hours : Fulltime, Monday through Friday, flexible hours

Hybrid: 3 days in office

Pay: Salary with bonus, based on experience and performance

Travel : 2-3 days on 2 trips per month within the continental US.

Who we are:

At FreightWise we combine agile tech development with deep industry expertise to provide transportation management services, and software for small and mid-sized shippers. Founded in 2015 and 7 years on the INC. 5000 list. FreightWise was voted one of the Best Places to Work by the Nashville Business Journal.

Summary:

As the Director of Commercial Operations, you will be assigned specific Freightwise clients for whom you are responsible for maintaining long-term relationships, client retention, overseeing all interactions, and ensuring the client’s needs are met on all levels, supporting professional client relations.

As Director of Commercial Operations, you will:

• Be the primary point of contact with your assigned clients
• Build revenue planning and projections for clients and maximize YOY growth
• Oversee client interactions from all areas of operations within Freightwise and ensure they are being fully serviced
• Provide value with Spotlights, business reviews, reporting, market updates, and any other relevant, meaningful intelligence, building loyalty
• Establish multiple points of contact within the organization to fully penetrate the account: executive, finance, operations, shipping, and purchasing
• Identify additional opportunities for new business opportunities: additional CMMS modes, referrals, and integrations
• Oversee day-to-day operations along with a support team, including: timely payments, strategic account planning, renewals, special projects, and all other relevant client needs
• Travel to interact directly with clients twice a month.
• Support client through other duties as assigned
• Identify and implement improvements in pricing models and analytics
• Leverage advanced Excel and other tools to enhance reporting and insights

You will need to be effective:

• BA or BS from a four-year college or university
• 4-6 years of experience in a similar role with LTL client support
• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Write reports, business correspondence, and procedure manuals
• Effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Apply concepts of introductory algebra and geometry
• Define problems, collect data, establish facts, and draw valid conclusions
• Able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Proficient in G-Suite (Google), Microsoft Office, CRM software, and Help Ticket software
• Effective communicator, both verbally and in writing
• Prioritize and manage multiple tasks with effective follow-up
• Travel within the continental US monthly to meet with clients, 2-3 days on 2 trips monthly
• Be a critical thinker with problem-solving ability

We provide:

• Insurance: Medical, Dental, Vision, STD, LTD
• Company-paid life insurance $50k
• 401(k), with match
• Paid Time Off
• 11 Paid Holidays
• Hybrid work and flexible schedules
• Great work environment with opportunity for growth

E-Verify:

FreightWise participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For all new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to and click on 'E-Verify' located near the bottom of the page.