Associate Manager - Le Meridien, Denver, CO

About the Role At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Compensation and Benefits Annual base pay range: $55,000 – $60,000. Compensation is based on job‑related skills, experience, education or training, and location. Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and policy guidelines. Benefits: Medical, dental, vision, accident, critical illness, hospital indemnity and telemedicine benefits; company‑paid basic life and AD&D, short‑term and long‑term disability. Employees may enroll in the company’s 401(k) retirement savings plan. Paid Time Off: Accrues 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year; 6 paid holidays and up to 4 paid floating holidays per calendar year. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Key Responsibilities Manage the delivery of guest/patient services. Recruit, train, evaluate and discharge associates. Plan, assign and direct work; appraise performance. Perform financial management and reporting; manage revenue and reconciliation. Address customer complaints and manage a minimum of two associates. Essential Functions Ensures that the guest service experience is delivered exceptionally and consistently on all shifts (15%). Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate (20%). Engages actively in recruitment and hiring processes to select the best people for the location (15%). Assists Account Manager in establishing guidelines; provides orientation, on‑the‑job training, performance appraisal, coaching and disciplinary actions (20%). Builds cohesive working relationships with client staff; maintains communication and visibility at the site (15%). Drives business metrics for forecasting, productivity, claims, customer service and turnover; ensures accurate revenue collection, shift reports, cash drops and reconciliation with controls (15%). Qualifications Education: Associate’s degree or equivalent. Licensure: Valid driver’s license with clean driving record. Work Experience: Minimum one (1) year of related experience in hospitality. Knowledge of Towne Park’s safety, security, driving, prevention, equipment, claim check, ticketing and key box policies; knowledge of HIPPA and client facility specifics. Skills: Manual transmission driving; proficiency with MS Office (Excel, Word, Outlook) and point‑of‑sale applications; effective oral and written communication; presentation skills; ability to interpret business policies, procedures, manuals and communications; composure under pressure; proven courtesy, sense of urgency, and safety focus. Authority and Decision‑Making Performs duties independently with minimal supervision. Makes day‑to‑day decisions that impact operational and financial outcomes of the site(s). Includes hiring, discharging, disciplining associates and managing resource allocation. Physical Demands and Working Conditions Regularly requires talking, hearing, sitting or standing extended periods, running, walking, climbing stairs, balancing, stooping, kneeling, crouching and carrying up to 50 pounds on occasion. Vision requirements include close, distance, color, peripheral, depth perception and focus adjustment. Work is largely climate‑controlled but may expose employees to inclement weather and varying temperatures. Up to 10% travel may be required. EEO Statement Towne is an affirmative action, equal opportunity and E‑Verify participating employer and encourages applications from all qualified individuals, including those with disabilities and veterans. Towne will consider for employment qualified applicants with arrest and conviction records. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation, please contact our Human Resources Support Center at View email address on click.appcast.io or View phone number on click.appcast.io. #J-18808-Ljbffr Towne Park LLC