Service Manager

Service Manager (IN, Jeffersonville)

About the Role

Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, committed to delivering innovative breaktime solutions that enhance customer experiences.

We are seeking a Service Manager to lead our Service Technician team by overseeing equipment maintenance, managing daily service operations, and ensuring exceptional customer satisfaction. This role is ideal for a mechanically inclined leader who enjoys developing people, improving processes, and delivering operational excellence in a fast-paced environment.

What Five Star Has To Offer

• Paid vacation after 6 months.
• Seven paid holidays after 90 days.
• Competitive starting pay.
• Quarterly bonus opportunities.
• 401(k) retirement savings plan with company match.
• Comprehensive medical, dental, and vision insurance plans (individual and family coverage).
• Voluntary FSA, life insurance, and short/long-term disability options.
• Opportunity to support our 501(c)(3) charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.
• Opportunities for growth and career advancement.

Key Responsibilities

• Lead, coach, and develop a team of Service Technicians.
• Schedule daily service routes and assign workloads to maximize efficiency.
• Conduct ride-alongs, performance evaluations, and ongoing technician training.
• Oversee preventative maintenance, equipment repairs, and troubleshooting for vending and breaktime equipment.
• Monitor service response times, work quality, and technician productivity.
• Assist technicians with complex equipment repairs and technical support.
• Maintain appropriate inventory levels of service parts, tools, and equipment.
• Build and maintain strong relationships with customers while resolving escalated service concerns.
• Ensure compliance with company policies, safety standards, and DOT regulations.
• Monitor service performance and identify opportunities to improve efficiency and reduce costs.
• Ensure company vehicles, tools, and work areas remain clean, organized, and safe.
• Perform additional duties as assigned.

Required Qualifications

• High school diploma or GED required.
• Two or more years of experience in equipment service, maintenance, or a related field.
• Previous leadership or supervisory experience preferred.
• Strong mechanical and electrical troubleshooting skills.
• Valid driver's license with the ability to obtain and maintain a DOT Medical Card.
• Must be at least 21 years old to meet DOT requirements.
• Ability to lift 50 pounds regularly and up to 100 pounds occasionally.
• Ability to work in warehouses, customer locations, and outdoor environments.
• Strong leadership, communication, organizational, and problem-solving skills.
• Must be able to consent to a pre-employment background check.
• Must be able to consent to a drug screen.

Preferred Qualifications

• Technical or trade school education.
• Experience servicing vending, coffee, beverage, or foodservice equipment.
• Experience with refrigeration systems.
• Experience managing service operations or field service teams.

Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities.

Five Star Food Service