Service Manager

Grand Island Motor Company - Grand Island, NE

GM Certified Service Department (Chevrolet/GMC/Cadillac)

Grand Island Motor Company is seeking an experienced and motivated Service Manager to lead our General Motors service department. This role is responsible for overseeing daily operations, driving service revenue, ensuring exceptional customer satisfaction, and developing a high-performing team of technicians and advisors.

We are looking for a leader who understands dealership operations, values a strong team culture, and is committed to delivering a top-tier ownership experience for our customers.

Key Responsibilities

• Oversee all aspects of the GM service department, including scheduling, workflow, and daily operations
• Lead, coach, and develop service advisors, technicians, and support staff
• Monitor and improve key performance indicators (KPIs) such as labor sales, effective labor rate, gross profit, and customer satisfaction (CSI)
• Ensure efficient dispatching and shop productivity while maintaining quality standards
• Handle escalated customer concerns and ensure timely, professional resolution
• Maintain compliance with General Motors policies, warranty procedures, and dealership standards
• Collaborate with parts and sales departments to ensure seamless operations and communication
• Manage departmental expenses, forecasting, and budgeting
• Recruit, hire, and retain top talent within the service department
• Maintain a clean, organized, and safe work environment

Qualifications

• Previous experience as a Service Manager or Assistant Service Manager in a dealership setting (GM experience preferred)
• Strong leadership and team-building skills
• Proven track record of improving service department performance and profitability
• Excellent communication and customer service skills
• Ability to analyze reports and use data to drive decisions
• Strong organizational and problem-solving abilities
• Familiarity with dealership management systems
• Valid driver's license with acceptable driving record

What Success Looks Like

• A well-organized, efficient shop with strong technician productivity
• High customer satisfaction scores and repeat business
• A positive, accountable team culture
• Consistent growth in service revenue and profitability

Benefits

• Medical and Dental
• Vision Insurance
• Life Insurance
• 401K Plan
• Paid Training
• Employee discounts on products and services