Commercial Lines Account Manager - Entertainment (California)

Title Account Manager - Commercial Lines Job Description Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Location Remote: California residents, Los Angeles County area (strongly preferred). Supporting: Los Angeles, CA Region. Book Focus: Entertainment. Key Responsibilities Maintain technical competence and industry expertise. Direct daily activities of the account management team. Handle customer service requests, policy administration, billing, claims, and coverage analysis. Manage policy expirations and renewals. Conduct client research, prepare submissions, negotiate coverages, and present proposals. Monitor reports and take action on delinquent accounts, collecting outstanding balances. Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. Monitor and maintain activity/suspense to ensure timely completion. Maintain frequent, transparent communication with the account team regarding workload status and any issues. Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Stay updated on company policies and procedures. Seek and adopt best practices to improve individual and team performance. Demonstrate integrity and leadership as a champion of IOA values. Ideal Candidate Qualifications 3+ years of account management experience, or 5+ years in the insurance industry. Thorough knowledge of insurance brokerage and client needs. Required active property & casualty licensing; professional designation (CIC or equivalent) preferred. Strong analytical, problem‑solving, and decision‑making skills. Exceptional customer service, communication, multitasking, and organizational skills. Proficiency in MS Office (Outlook, Word, Excel). High School Diploma (or equivalent). What We Offer Competitive salaries and bonus potential. Company‑paid health insurance. Paid holidays, vacations, and sick time. 401K with employer match. Professional growth and career progression opportunities. Respectful culture and work‑family life balance. Community service commitment. Supportive teammates and a rewarding work environment. Salary Range The expected pay range for this position is $75,000.00 to $105,000.00 per year, depending on experience, relevant skills, and geographic location. EEO Statement Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Insurance Office of America