Inside Sales -Tools & Machinery MRO

Job Description

Job Description

Inside Sales Rules Here!

Typically, industrial distribution utilizes an outside salesforce, but at KBC, the inside sales team takes the lead to grow the sale, uncover the potential, find the client's pain and scale the business.

No more hot shot outside sales people treating you like their personal secretaries. You make it happen. You are recognized.

Can you feel comfortable, curious, and excited to engage in a conversation with a client or potential client to understand the scope of their needs?

What are they looking for now? What is their purchasing potential is? What are they looking for in their supplier?

Can you drill down from a general request to the exact tool or part a client is looking for? Do you know how to ask questions to get the information you need to help solve the problem?

Do you love reading catalogs and figuring out what goes with what? Do you love watching machining videos on YouTube? The bigger the lathe the better? Do you have some experience with tools & machinery for metalworking, woodworking, or plastics?

Are you Outgoing? Approachable? Curious? Driven? Dedicated? Empathetic? I don't know but I'll find out attitude?
Do you possess Sales experience? B2B? Superior Customer Service? Problem Solving Skills? Intermediate Computer Skills? Front Counter experience? Warehouse experience? Accountable? Proud of your problem-solving skills?

We have an OUTSTANDING opportunity in our Sterling Heights, MI location for Inside Sales. This person is the smiling face that greets our customers both on the phone and at the front counter, Monday – Friday working 8 hours a day, 8:00a.m. - 4:30p.m . No two days are alike – you’ll be working both at the front counter, and on the phones, in inside sales.

In this position, you will assist clients face-to-face and by phone or email, providing superior customer service with product inquiries. You’ll be entering orders, generating sales, up-selling, cross-selling, asking customers about their business, merchandising the show room and flyer items, and identifying sales opportunities to grow.

You are not an order taker, you’re an order MAKER - you are building relationships with our customers, introducing new products, mentioning value, and adding additional contacts within existing accounts that could lead to developing new accounts or to further assist them in other areas of their business. We are an inside sales organization, so you are the eyes and ears of the company looking and finding the opportunities for growth one question and conversation at a time. Be curious. Have fun. Find business.

Requirements:
Our ideal candidate has 3-5 years, or more, of inside sales experience, preferably with industrial sales; experience working in a branch based B2B environment, on a pro-desk, or parts counter. Tooling experience is not mandatory, but highly desired. CRM (Customer relationship management) experience a plus.

We are looking for someone who is high-energy, motivated, and enjoys being customer-facing. Strong attention to detail is necessary in this position. This position also requires a high level of proficiency in Microsoft Office (Excel, Word, Outlook) and computer skills. Must have exceptional communication skills and be diligent In following up on new business. Closing sales and achieving sales targets. Understanding customer needs and identifying sales opportunities.

We Are:

KBC Tools & Machinery - we are a team dedicated to getting our clients what they need, when they need it, and keeping the USA manufacturing one tool at a time. We've been in business since 1965, and we have tens of thousands of clients in the M.R.O. industry with a specialization in metalworking.

Our clients rely upon us every day, and we give them what they need with great prices and fast & friendly service. It's easy with over 100,000 industrial items in stock, in our catalogue and online. KBC is a one stop shop for those in the metalworking and M.R.O. world with a full offering of: Abrasives, Cutting Tools, Carbide Tooling, Fluids, Measuring & Inspection, Toolroom Accessories, Hand Tools, Shop Supplies, Power & Air Tools, and Industrial Machinery. Whether you are looking for a ¼-20 Tap, Ball End Mill, Reversible Air Drill, Machinist Clamping Set, Lathe Chuck, Drill Chuck, Fly Cutter, Vises or a new Lathe, Grinder, or CNC Milling Machine – KBC has got you covered for all your industrial needs – ALL METAL…ALL THE TIME!

We compete in the industrial world with local competitors like PTS, E&R Industrial, as well as national houses such as Fastenal, MSC Direct, and Grainger with a strong combination of in-depth inventory of name brand and world class products and a huge commitment to customer service so that our clients know that they can rely upon us day in and day out.

We take care of every order to ensure that we do what we say and say what we do. Our business is not based on getting that one BIG order but ensuring that our clients keep on coming back...and they do! That's why we've been doing what we've been doing now for 61 years!

We look forward to you joining our team.