Field Service Technician

Job Description

Job Description

The Field Service Technician is responsible for installing, starting up, commissioning, maintaining, troubleshooting, and repairing cooling equipment at customer locations, primarily within data center environments. This position ensures optimal equipment performance, compliance with safety requirements, and customer satisfaction while maintaining excellent customer relations.

The Field Service Technician must be able to work independently, communicate regularly with management, provide accurate service documentation, and collaborate with internal teams as needed.

Duties and Responsibilities

• Work independently and make informed decisions to complete assigned tasks.
• Provide daily and weekly progress reports to management.
• Identify and report differences between manufacturing and construction deficiencies.
• Start up, commission, maintain, repair, and upgrade company equipment at various field locations.
• Configure hardware and software components following installation.
• Perform routine maintenance on air-handling equipment, electrical systems, and piping and pipefitting equipment.
• Diagnose, troubleshoot, and repair mechanical, electrical, hardware, software, and system failures.
• Provide customer support and instruction on equipment operation and maintenance.
• Inspect and test equipment and component functionality.
• Complete detailed service reports documenting work performed, expenses, inventory, and project-site activities.
• Follow all company safety procedures, policies, protocols, and customer site requirements.
• Identify potential equipment upgrades and system improvements and discuss recommendations with the Field Service Director.
• Maintain current technical knowledge and stay informed about industry developments.
• Monitor spare parts and equipment inventory and reorder supplies as needed.
• Collaborate with internal teams to address customer needs, communicate important information, and improve service delivery.
• Perform other duties as assigned.

Technical Knowledge (Preferred, Not Required)

• Understanding of electrical, mechanical, and control systems.
• Ability to provide on-site and telephone technical support.
• Ability to read and interpret mechanical and electrical drawings.
• Ability to assemble, install, test, and maintain electrical wiring, equipment, apparatuses, and fixtures using hand and power tools.
• Understanding of temperature and humidity measurement and control in air-conditioning systems.
• Ability to identify equipment components, understand their functions, diagnose problems, and use meters and other handheld tools for maintenance and troubleshooting.
• Basic knowledge of Microsoft Outlook, Excel, Word, and other standard office applications.

Work Skills

• Work effectively both independently and as part of a team.
• Demonstrate strong written and verbal communication skills.
• Manage time effectively and prioritize tasks.
• Handle multiple tasks while maintaining accuracy and attention to detail.
• Use organizational skills to complete work efficiently.
• Collaborate effectively with other trades, technicians, and team members.
• Understand and follow instructions in accordance with management's direction.
• Demonstrate a strong willingness to learn and expand technical knowledge.

Technical Skills (Preferred, Not Required)

• Electric motors and motor controls, including disconnects and transformers.
• Various types of pumps.
• Intake and exhaust fans.
• Economizers and humidifiers.
• Variable Frequency Drives (VFDs).
• Electrical component troubleshooting.
• Ability to prime pumps, replace motors, and complete electrical wiring using diagrams.
• Ability to conduct detailed site evaluations, including environmental temperature assessments and general operating-condition evaluations.
• Ability to service and repair equipment and restore units to proper operating condition.
• Mechanical aptitude.
• Soldering and brazing.

Essential Daily Job Duties and Responsibilities

• Check in with the manager at the end of each workday.
• Complete all company-provided forms during and/or at the conclusion of each job.
• Submit paperwork and expense documentation in the required sequential order at the end of each trip for processing.
• Collaborate with other Custom Mechanical Systems (CMS) team members on jobs as needed.
• Secure parts, tools, and equipment during and at the end of each workday.
• Report all warranty repairs to the Field Service Manager and Customer Service Director, including supporting documentation and photographs.
• Participate in construction, commissioning, and team meetings as needed.

Essential Overall Job Duties and Responsibilities

• Maintain a team-oriented approach while demonstrating initiative and the ability to work independently.
• Represent CMS professionally and positively at all times.
• Submit expense reports accurately and promptly.
• Comply with customer and workplace nondisclosure requirements.
• Communicate any need for additional training or skills development.
• Keep customer work areas and personal work areas clean and organized at the end of each workday.
• Follow all company policies, procedures, and customer site safety requirements.
• Demonstrate leadership, accountability, and professionalism.
• Maintain safety equipment in proper condition and follow all applicable safety rules.
• Lift up to 50 pounds, climb ladders, and operate scissor lifts as required.
• Travel as required by the position.
• Maintain strong organizational skills and attention to detail.
• Use Microsoft Office applications and/or inventory software to maintain records, enter data, and prepare reports.

Education and Experience

• High school diploma or equivalent preferred.
• Valid state-issued driver's license required.
• Valid passport or ability to obtain a passport required.
• One to two years of relevant experience or HVAC certification required.
• Ability to pass a drug test, Department of Defense (DoD) background check, and criminal background check.
• Construction site experience preferred.
• Must provide proof of U.S. citizenship.

Physical Requirements

• Lifting: Ability to lift materials weighing up to 50 pounds without assistance.
• Stamina and Endurance: Ability to stand, sit, and remain physically active for extended periods while performing field service duties.
• Repetitive Motion: Ability to perform repetitive tasks while maintaining accuracy and attention to detail.
• Flexibility and Mobility: Ability to bend, twist, reach, climb, and work in various positions to access equipment and components.
• Safety Awareness: Ability to understand and follow safety regulations and properly use required personal protective equipment (PPE).
• Manual Dexterity: Ability to handle tools, assemble components, and perform equipment repairs and maintenance.
• Hand-Eye Coordination: Ability to perform precise technical tasks safely and accurately.
• Color Differentiation: Ability to distinguish between colored wires, tabs, and electronic components.
• Environmental Conditions: Ability to work in varying weather conditions and temperatures at different job sites.
• Travel and Site Access: Ability to travel to customer locations and work in industrial, construction, and data center environments as required.

Manufacturing company creating cooling units for data centers throughout the states and internationally.

Company Description

Manufacturing company creating cooling units for data centers throughout the states and internationally.