Supervisor, Clinical Services - Remote

This remote role is open to applicants living in Oklahoma. The Supervisor, Clinical Services,effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery, training, and clinical initiatives. Directly supervises a team of crisis specialists to assist with skill development and delivery of crisis intervention services that incorporate brief interventions and crisis risk assessments with trauma-informed practices. Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center. Use appropriate methods and a flexible interpersonal style to help coach others: provide timely guidance and feedback services. Assist in the development, review, and update of crisis services and clinical policies: responsible for crisis services and clinical procedures. Monitor and evaluate clinical and crisis key performance indicators. Complete quality and compliance audits; ensure aggregate and individual feedback loops for performance improvement. Provide coaching and oversight to team leads for effective management of call center operations. Training of all new team leads, crisis agents, and peer support specialists. Responsible for the implementation of trauma-informed care practices into clinical oversight, supervision, and policies. Effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery and components, training, evaluation, and outcomes, clinical initiatives, new projects, and building a successful team. Real-time staff support through clinical staffing, call monitoring, and answering of incoming crisis calls when needed. Flexible interpersonal style to help coach others; Technical, industry-specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice. Master’s Degree in behavioral health or related field. Current Oklahoma Licensed Mental Health Professional

• 2-5 years of related behavioral health industry experience
• This remote role is open to applicants living in Oklahoma.

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; Exposure to noise typical with office operations. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

• Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
• Convenient office locations and Hybrid Schedule
• On-site fitness room free to all employees (Tempe Office)
• Basic Life Insurance
• Voluntary Life, Spouse, Child Insurance
• Short Term & Long Term Disability- Starts first of the month after 90 days of employment
• LYRA EAP Program- 25 free sessions for mental health per family member

Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.