Director, Customer Experience — AI‑Driven Growth
onX
onX seeks a Director, Customer Experience to elevate our 40-person CX organization into a world-class product differentiator as we scale. This role oversees delivery, systems, insights, and self-service experiences, reporting to the COO. You will lead operations, strategy, and partnerships across Product, Engineering, and Data to drive customer delight, retention, and efficiency while advancing AI-enabled workflows and scalable support. #J-18808-Ljbffr onX
- ...growing SaaS provider is seeking a Customer Success Manager to oversee a... .... This role requires a data-driven approach to engage with... ...4 years of Customer Success experience, including at least 2 years in... ...progression opportunities in a high-growth environment. #J-18808-Ljbffr...SuggestedRemote workFlexible hours
- ...ideal candidate will have strong communication skills, experience in community engagement, and knowledge of AI-driven platforms. Responsibilities include fostering discussions, identifying partnerships, and driving growth. This remote role emphasizes creative thinking and...SuggestedRemote jobFull time
- ...transformation to ensure our customers can be more agile,... ...and secure. As an AI-forward enterprise... .... If you’re driven by purpose, thrive... ...to the Sr Director of Technical Success... ...reviews, and identify growth opportunities... ...seamless customer experience Who You Are (Success...SuggestedLocal area
- Klaviyo is seeking experienced Customer Success Managers to join our growing team in the United States. You will support a portfolio of customers... ...in customer success, strong communication skills, and comfort with AI-enabled workflows are expected. #J-18808-Ljbffr KlaviyoSuggested
- ...is seeking a Client Success Director for Healthcare & Life Sciences, responsible for leading AI-driven enterprise transformations. The... ...will have extensive experience in analytics, AI programs, and... ...executives. Responsibilities include growth for Fortune 50 accounts,...Suggested
$221k - $262k
...We are Rokt, a hyper-growth ecommerce leader. Rokt... ...that matters most. Rokt’s AI Brain and ecommerce... ...hundreds of millions of customers, and is trusted to do this... ...and engaging experiences to their customers across... ...drives expansion of data-driven use cases and up-sells...Live inWork at office$100k - $118k
...Computing is hiring a Digital Customer Success Manager to help... ...business. Sigma is the AI runtime for business —... ..., you'll use data‑driven signals and automation... ...high‑quality customer experience at scale Drive rapid time... ..., active user growth, support ticket patterns...Full timeWork at officeFlexible hours- Gorgias is building an AI-powered platform for ecommerce brands. As an Enterprise Customer Success Manager, you will guide a portfolio of ~70-80 ecommerce customers... ...health, and support renewals while reducing churn and driving scalable growth. #J-18808-Ljbffr Gorgias
$120k - $140k
Customer.io, based in the United States, is seeking a Manager, Customer Success to lead a... ...involves overseeing performance, ensuring growth and retention outcomes, and managing... ...through change. The ideal candidate will have experience in a B2B SaaS environment, a strong...- A fertility clinic network is seeking a Customer Success Manager to enhance customer acquisition and retention. This role involves supporting... ...should possess a Bachelor’s degree and 2+ years of relevant experience, preferably in startups. Proficiency in eIVF and Salesforce,...
- Halo Hospitality is seeking a Customer Service Manager to lead our customer service team, maximize automation of guest communications, and elevate the guest experience with AI tools like Claude/Cowork and Trellis. You will design, test, and refine automations, own escalations...Remote job
- Roku, Inc. is seeking a Senior Manager, Customer Intelligence to lead a pivotal team at... ...candidate will have 8-12 years of relevant experience, proficiency in SQL and Python, and the... ...analytics into actionable insights driven by AI tools. Located in New York, this position...
$170k - $180k
HHAeXchange is hiring a Director of Customer Experience in New York City for a hybrid role. Lead the design and execution of an AI-powered engagement model to drive product adoption at scale across customers and products. You will own the strategy and be hands-on with...- HHAeXchange is seeking a Director of Customer Experience to own AI-powered, automated engagement across the customer base. You will design systems from onboarding to risk intervention, lead a team, and actively build tooling and data workflows in a hybrid NYC environment...
- Director, Client Partner - BFSIBrillio is the partner... ...artificial intelligence (AI), and mobility. Born... ...in 2014, we apply Customer Experience Solutions, Data Analytics... ...quickly innovate for growth, create digital products... ...drive smarter, data-driven performance.With delivery...
$132k - $163k
...love. With proprietary AI built on over a decade... ...minutes. At Hover, we’re driven by curiosity, purpose,... ...to serving our customers, communities, and each... ...culture that inspires growth, accountability, and excellence... ...wants you Hover's Customer Experience team is at an...Full timeFor contractorsWork at officeLocal areaFlexible hours- United States Digital Space LLC is seeking a Senior Customer Success Manager to own strategic accounts, drive adoption, and lead the build... ...value. This is a hands-on, leadership role with strong growth opportunities. #J-18808-Ljbffr United States Digital Space LLC
- Radicle Health is actively seeking a Customer Success Manager to lead key accounts, drive product adoption, and identify growth opportunities within mid‑market and enterprise... ...segments. You will collaborate with the Customer Experience team to deliver exceptional service, hit...Remote job
$117.27k - $146.59k
...worldwide to craft personalized customer experiences. A quick heads-up about... ...use Artificial Intelligence (AI) to help make our hiring process... ...customer retention and growth, as you will solve complex challenges... ...development, bringing data-driven insights and best practices...Local areaRemote workWorldwide- ...'s Corporation is seeking a senior sales leader to drive revenue growth and deepen strategic client relationships across a designated territory... ...engagement, and cross-selling within a global analytics and AI-enabled solutions portfolio. #J-18808-Ljbffr Moody's Corporation
- Pendo.io is seeking a Director of Customer Growth & Lifecycle to lead customer engagement strategies and team development. This role focuses on building... ...SaaS, strong analytics skills, and a passion for utilizing AI tools. Pendo emphasizes a hybrid work culture, valuing...Flexible hours
- Virtusa Corporation is seeking an Account Director to drive growth in Banking & Financial Services sales. You will own end-to-end P/L for key accounts... ...buyers, leading cross-functional teams, and driving AI/transformation initiatives to meet revenue targets. #J-1880...
- ...Warner Bros. Discovery is seeking a data-driven Director of Growth & Engagement to lead marketing efforts for Bleacher Report’s digital products. This role requires a strong leader to manage a high-impact team and budget, focusing on acquisition and engagement. The...
- OpusClip, a leading AI video platform, is hiring a commercially minded Customer Success Manager to own outcomes, relationships, renewals, and organic growth across a portfolio that includes media and tech leaders. You will onboard customers, advise senior stakeholders,...
- ...Serving thousands of enterprise customers around the world including 45... ...and a more enjoyable experience for enterprise users. As the... ...and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange... ...success, adoption, and continuous growth. Responsibilities Align...Work at officeLocal area
- Cara is seeking a Customer Success Manager to guide agencies and brokerages through onboarding, adoption, and renewal of Cara's platform... ...training, and ongoing support, and help drive expansion opportunities in a high-growth, AI-powered insurance tech #J-18808-Ljbffr Cara
$150.1k - $227k
...get the best candidate experience, please consider applying... ...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here,... ...nonprofit, mission-driven NGO, and international... ..., approach obstacles as growth opportunities, and seek...Full timeWork at officeFlexible hoursShift work3 days per week$70k - $72.5k
...Partnerships Manager, The AI Summit Series 1... ...is to connect our customers to information and... ...create innovative experiences that shape the... ...to the Event Director, you’ll be at the... ...attendance and revenue growth. What You’ll Do Strategic... ...with data‑driven approach to strategy...Work at office$80k - $140k
...role. Lead transformational growth for Fortune 500 retail brands... ...Amazon's marketplace. As a Senior Customer Success Manager, you'll... ...impact millions of customer experiences, drive marketplace innovation... ...partnership management, data-driven decision making, and operational...Work at officeLocal areaFlexible hours$151k - $207.9k
Secure Every Identity, from AI to HumanIdentity is the key to unlocking... ...s talk.About the role:The Sr. Customer Success Manager role will play... ...critical part in the exciting growth and retention trajectory of... ...role if you:Have 5+ years of experience in a customer success, account...Local areaWorldwideFlexible hoursShift work
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