Front Desk Supervisor

Overview The Front Desk Supervisor leads all front desk operations, ensures a high-level member experience, and drives revenue through retail, supplements, and personal training lead generation. This role combines leadership, operational execution, team accountability, and performance management.

Benefits:

• Discounts on Certifications

• Commission & Bonus Structure

• Free Gold's Gym Membership to our locations

• 20% Employee Discount on clothing and products

• Medical Benefits

• 401k

• 7 Paid Holidays + Vacation Pay

• Growth Opportunities Across Our Expanding Gold's Gym Network

RELOCATION ASSISTANCE IS NOT PROVIDED

Primary Responsibilities Leadership and Culture • Set the tone for a professional, energetic, and welcoming front desk environment. • Lead by example in all member, guest, and staff interactions. • Create a culture of accountability, urgency, and performance. • Build strong member relationships and deliver a consistent club experience.

Front Desk Operations • Ensure smooth and efficient check-in processes at all times. • Maintain a clean, organized, and professional front desk area. • Resolve member concerns promptly and escalate issues when needed. • Ensure policies and procedures are followed consistently by all front desk staff.

Staffing and Scheduling • Build and manage weekly schedules for front desk and Kids Club coverage. • Ensure shifts are properly staffed and coverage gaps are addressed quickly. • Assist with hiring, onboarding, and training new front desk team members. • Monitor attendance, punctuality, and overall team accountability.

Sales and Revenue Performance • Drive Dollar Per Check-In (DPC) performance on a daily basis. • Coach the team on supplement sales, retail sales, and booking opportunities. • Execute promotions and maintain visible tracking of sales performance. • Support revenue growth through consistent front desk sales behaviors.

Personal Training Lead Generation • Drive consistent booking of fitness assessments for all new and existing members. • Train and hold front desk staff accountable to achieving a high booking percentage. • Partner with the Fitness Manager to improve booking. • Ensure all appointments are properly scheduled, tracked, and communicated for seamless handoff.

Inventory and Retail Management • Manage supplement and retail inventory levels and maintain accurate counts. • Place orders for supplements, retail items, and operational supplies as needed. • Ensure product displays are organized, stocked, and merchandised appropriately. • Minimize shrinkage and maintain inventory accountability.

Kids Club Oversight • Oversee Kids Club staffing, scheduling, safety, and daily operations. • Ensure cleanliness, compliance, and proper supervision standards are maintained. • Address parent concerns professionally and support a positive family experience.

Facility Standards and Daily Execution • Enforce daily cleaning and operational checklists for front desk areas. • Ensure laundry, towel stock, and front-end presentation standards are maintained. • Support communication of maintenance issues and follow-up on operational needs.

Communication and Reporting • Communicate daily goals, expectations, and updates to the front desk team. • Track key metrics such as DPC, supplement sales, PT bookings, and staffing coverage. • Collaborate with the General Manager and Fitness Manager on performance and priorities.

Schedule Monday - Thursday: 10:00 AM - 6:00 PM or 11:00 AM - 7:00 PM Friday: 10:00 AM - 4:00 PM or Saturday: 8:00 AM - 2:00 PM Friday and Saturday shifts alternate weekly with the Fitness Manager

Gold's Gym is redefining strength - in our members, our team, and our leaders. If you have the drive, discipline, and leadership to develop high-performing teams and deliver measurable results, we want you to lead our fitness department.