Business Office Assistant

Business Office Assistant Career Opportunity, Lakewood Ranch, FL Join Smiles at Lakewood Ranch—Full-Time Experienced Business Office Assistant Career Opportunity! Apply Today & Make Patients Smile Every Day! Expected Full-Time Work Schedule / Hours 4-Day Work Week—Monday to Thursday Hours subject to change Role Offers No Nights or Weekends—Enjoy a healthy work-life balance Full Benefits Package—including health insurance, retirement plans, PTO Quarterly Bonus Potential—Rewarding hard work & dedication Dental Assistant Academy Training & CE classes included—We invest in your growth! About Smiles at Lakewood Ranch Smiles at Lakewood Ranch, a Heartland Dental supported practice and a growing patient-focused doctor office, is looking for a Full-Time Experienced Business Office Assistant to join our team. Located at 14606 E. State Road 70, Lakewood, Ranch, FL 33771, our 10-person team thrives on collaboration, communication, and community. As a Business Office Assistant, you’ll be surrounded by camaraderie and partnership, where patients come first and continuous learning is encouraged. Why Heartland Dental? Heartland Dental is the nation’s largest dental support organization, providing non-clinical administrative support to over 3,100 doctors in 39 states and the District of Columbia. Heartland Dental delivers exceptional lifetime care by hiring and growing team members who support the business and clinical needs of each practice. What You’ll Gain Career stability & growth in a secure company with 25+ years of experience Comprehensive benefits: health, dental & vision insurance, college savings & retirement plans, 6 paid holidays, PTO Training & development: front-loaded education and training, including Heartland Dental University & CE classes Flexible pay access: on-demand daily pay Bonus potential: employee referral & quarterly bonus Responsibilities Greet and welcome patients to create a great first impression Manage front office duties: answering phones, checking mail and email, communicating with patients and insurance companies Utilize Dentrix for patient scheduling and records Schedule and confirm appointments for multiple providers File patient insurance claims and follow up on outstanding claims; verify benefits and explain coverage Post insurance and patient payments and process accounts receivable Review treatment plan fees and payment options with patients Partner with providers and team to implement Heartland Dental systems to optimize office potential Required Education, Qualifications & Experience High School Diploma or GED 1 year of dental front office work experience Preferred Experience Insurance billing and accounts receivable experience Working knowledge of dental procedures and terminology Experience with Dentrix or other dental software Team & Culture Fit Collaborative team player who thrives in a supportive, family-like environment Dedicated, dependable with a positive attitude and service-oriented mindset Business & Professional Skills Experience in a fast-paced, customer-centrics environment Strong communication, organization, and multitasking abilities Adaptable to changing workflows and team dynamics Detail-oriented with a proactive approach to problem-solving Excellent communication, organizational, and multitasking skills Compliance & Confidentiality The position requires access to PHI; regular HIPAA training will be required. The individual must protect PHI and maintain data safeguards. Physical Requirements Ability to perform essential duties with or without reasonable accommodation; prolonged periods sitting at a desk and working on a computer May need to lift up to 15 pounds at times Availability to attend virtual training sessions or in-person training periodically throughout the year TB Test Requirements A tuberculosis (TB) test is required for all new hires in dental office positions. The test will be arranged during pre-employment and completed prior to starting employment. Not applicable in Florida & Texas. At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment. #J-18808-Ljbffr